Experience

Patient Advocate Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Relationship Manager, Patient Programs

  • Jan 2022 - Present

  I am responsible for collaborating with the Program Development team to plan and execute proactive outreach on a routine basis to key providers, pharmacies, and non-profits utilizing the Co-Pay Relief Program (CPR) and Case Management (CM) programs as well as new providers, pharmacies, and non-profits to grow awareness of CPR and CM. Outreach objectives include educating them on CPR and PAF patient support programs including operations, online tools, and program policies, as well as soliciting formal and informal feedback on program performance; ensuring information is shared in a timely, consistent, and positive manner. My position is a critical position in developing and maintaining key provider, pharmacy, and non-profit relationships that utilize PAF programs on a routine basis. My responsibility in this position is to build and maintain the satisfaction of key providers, pharmacies, and non-profit contacts, enabling the CPR and CM programs to be identified as the program of choice by key stakeholders. Show less

• Administrative Coordinator

  • Feb 2017 - Jan 2022

  • Provide confidential administrative assistance for the Program Development team and Events and Donor Campaigns Director. • Assists Senior Executive Coordinator with Board Meeting preparation and assembly of board materials, and other projects as assigned • Represent PAF and SMHN at in-person and virtual events while providing information on programs and services offered. • Implement, coordinate direct, and maintain the Scholarship for Survivors program by overseeing the electronic application program, guiding students and parents through the application, managing the scholarship review process with staff, donors, and Board Members while monitoring existing scholarship agreements, and maintaining regular contact with and students and universities.• Provide administrative support to SelfMade Health Network (SMHN) by managing and updating the Membership and Leadership Council Roster, Program Agreements, and Quarterly and Annual meetings.• Cultivate relationships with potential donors and partners while providing information about PAF and the services provided. This led to several monetary and in-kind donations to PAF programs and events. Update Salesforce database by entering individual donor contributions, executive events, and contacts• Design, develop, and coordinate printed and electronic materials for foundation events, presentations, and foundation website. Review and translate in Spanish PAF and CPR program materials.• Translate and record in English and Spanish all PAF program phone lines. Collaborated with PAF and NPAF departments to research and implement programs that would streamline operations and optimize reporting.• Collaborate with PAF EVPs to design and publish electronic and printed materials that bring awareness to PAF programs and services via MailChimp, social media, and print. Show less

• Fertility Case Manager

  • Jan 2016 - Feb 2017

  As a Case Manager at the Patient Advocate Foundation, I served as a resource and source of education for qualified patients calling into the Case Management department. In this role, I brought expertise and knowledge of the healthcare industry that helps reduce common hurdles encountered by patients by providing aid in finding positive resolutions and advocating for a more rapid conclusion than if the patient sought on their own. As a Case Manager, I assisted with case management services in the areas of financial aid, education, cost of living, and auxiliary costs as related to their diagnosis. I helped patients and their families at no cost so they are able to focus primarily on their medical recovery. • Conduct initial intake by inputting all patient information with extreme accuracy while the patient is on the phone. Provide one-on-one support to patients through their cancer and fertility journey.• Work with patients and providers to obtain appropriate paperwork needed to complete the patient’s records Communicate with providers to advocate on behalf of the patient for assistance with fertility.• Notify patient upon approval for medication assistance Provide patients with general education about fertility services.• Provide coaching on how to navigate through self-service resources, when applicable.• Deliver electronically or via mail appropriate packets to patients, including LiveStrong materials, PAF publications, professional resource letters, surveys, and/or testimonial requests.• Determine and communicate appropriately when the case requires elevated case management services. Show less

• Bilingual Medical Intake Specialist

  • Oct 2015 - Jan 2016

  The patient Advocate Foundation provides case management services to patients who need assistance with medical debt and assistance paying for medication. As a bilingual medical intake specialist it is my duty to assist the uninsured and under-insured patients to secure healthcare benefits by screening applications on patient referrals that call in. Processing and approving or denying grants for patients, contacting medical providers and insurance companies to verify patient information. Key Responsibilities:• Enter all intake information to build the case. • Enter all referrals and account documentation• Contact and screen patients for eligibility.• Update all systems with current activity and notes.• Assist in implementing new software for case management. • Process Applications/grants Show less



Special Financing Company LLC

• United States
• Financial Services
• 1 - 100 Employee

• Accounts

  • Mar 2013 - Oct 2015

  • Assistant to the CEO • Respond to credit card disputes • Mange customer accounts • Process new employees • Train new employees • Process timecards • Manage company bills and receipts • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees. • Assistant to the CEO • Respond to credit card disputes • Mange customer accounts • Process new employees • Train new employees • Process timecards • Manage company bills and receipts • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.