Experience

Verteil Technologies

• India
• Airlines and Aviation
• 1 - 100 Employee

• Customer support team

  • Apr 2022 - Present



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Reservations Supervisor

  • Mar 2006 - Jun 2019

• Reservation Supervisor

  • Mar 2006 - Jun 2019

  - Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching.- Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services.- Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis- Enforcing and maintaining standards of performance within area of responsibility- Performing a proper flight firming check to maximise flight utilisation and reduce no-shows- Handling customer requirements and requests ensuring minimum complaints and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries- Handling Qatar Airways Frequent Flyer Programme.(Issue/Reissue/Redeem Award tickets & upgrades).- Check load factor on daily basis.- Handles customer feedbacks & complaints.- Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books.- Issue/Reissue & Refund of EMDs.- Checks duplication inventory/Time Limit PNRS/ Schedule PNRS & reports on regular basis.- Handling Special Requests for UMNR & MEDIF passengers.- Handling Sales support & other Administrative functions.- Promoting all Qatar Airways products including Al Maha & Discover Qatar. Show less



GulfAir GSA Jet Air PVT LTD

• CHENNAI AND COCHIN

• Senior ticketing Agent

  • Jun 1994 - Feb 2006



Korean Air GSA Continental Air services pvt ltd

• Chennai Area, India

• Reservation Ticketing Agent

  • Feb 1993 - May 1994