Reception & Office Assistant

• May 2022 - Present

• Greeting clients & their visitors • Managing meeting rooms • Follow up on daily emails & customer requests • Answering, screening and forwarding phone calls • Dealing diplomatically with angry customers and complaints • Handling technical breakdowns • Facilities coordination • General building supervision • Maintenance of up-to-date manuals and documents • Creation of various visual media or signage • Responding to alarms and reporting security issues •… Show more • Greeting clients & their visitors • Managing meeting rooms • Follow up on daily emails & customer requests • Answering, screening and forwarding phone calls • Dealing diplomatically with angry customers and complaints • Handling technical breakdowns • Facilities coordination • General building supervision • Maintenance of up-to-date manuals and documents • Creation of various visual media or signage • Responding to alarms and reporting security issues • Monitoring & ensuring building safety • Handling reception and sending of mail, packages etc. • All kind of administrative tasks such as classifying and archiving of documents, filing, photocopying, transcribing, etc. Show less • Greeting clients & their visitors • Managing meeting rooms • Follow up on daily emails & customer requests • Answering, screening and forwarding phone calls • Dealing diplomatically with angry customers and complaints • Handling technical breakdowns • Facilities coordination • General building supervision • Maintenance of up-to-date manuals and documents • Creation of various visual media or signage • Responding to alarms and reporting security issues •… Show more • Greeting clients & their visitors • Managing meeting rooms • Follow up on daily emails & customer requests • Answering, screening and forwarding phone calls • Dealing diplomatically with angry customers and complaints • Handling technical breakdowns • Facilities coordination • General building supervision • Maintenance of up-to-date manuals and documents • Creation of various visual media or signage • Responding to alarms and reporting security issues • Monitoring & ensuring building safety • Handling reception and sending of mail, packages etc. • All kind of administrative tasks such as classifying and archiving of documents, filing, photocopying, transcribing, etc. Show less

Community Associate

• Apr 2021 - Nov 2021

• Coworking reception : Check-ins and check-outs, managing bookings and handling client’s requests & queries • Commercial visits for walk-in potential clients, upselling of services to new or old clients • Answering calls and directing visitors, etc. • Follow-up of files, requests, invoicing, complaints, etc. • Preparation of onboarding and organizing induction for new coming clients • Management of suppliers & technical interventions and facility maintenance • Organization of… Show more • Coworking reception : Check-ins and check-outs, managing bookings and handling client’s requests & queries • Commercial visits for walk-in potential clients, upselling of services to new or old clients • Answering calls and directing visitors, etc. • Follow-up of files, requests, invoicing, complaints, etc. • Preparation of onboarding and organizing induction for new coming clients • Management of suppliers & technical interventions and facility maintenance • Organization of internal events, meetings, conferences, advertising events • Daily reception, preparation and sending of post and packages • Ordering office and IT equipment • Ensuring that health and security policies are up to date • Helping organizing various external events

Community Associate

• Feb 2021 - Mar 2021

Web & Graphic Designer | Community Manager | Project Manager

• Oct 2017 - Sep 2019

Anderson is an IT support, infrastructure maintenance and web development provider. Working for a small company sometimes may involve taking on several different roles. During this experience I was able to contribute to the launch of Anderson's web development department. My main role was to design and implement various web & print projects but also ensure the smooth progress and completion of projects on many levels, from graphic design to project management and community management. This… Show more Anderson is an IT support, infrastructure maintenance and web development provider. Working for a small company sometimes may involve taking on several different roles. During this experience I was able to contribute to the launch of Anderson's web development department. My main role was to design and implement various web & print projects but also ensure the smooth progress and completion of projects on many levels, from graphic design to project management and community management. This included various tasks such as : • Active participation in the management and planning of projects from scratch using different project methodologies like Agile, Kanban, Scrum, etc. • Defining project scope, goals and deliverables • Creating a schedule and project timeline • Proactive organization, preparation and leading of product-oriented meetings with clients • Study of the client's market and competition • Implementing a business strategy, communication & advertising plan adapted to market trends • Product planning, gathering customer requirements, adapt and addition of new features • Risk management and defining budget constraints • Commercial approach & upselling of company services to new or older clients • Collaborating with the marketing team for the management of the agency's and client’s social networks advertising & publishing • Implementing a social media communication strategy, design and create various publications & campaigns • Conceptualizing visuals based on requirements • Creating images and layouts by hand or using design softwares such as Adobe Suite • Copywriting content for final product adapted to client’s needs and prepare the social media campaign • Ensuring follow up of emails and communications with client and gather needed information • Keeping clients up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions • Reviewing final layouts and suggesting improvements if necessary Show less Anderson is an IT support, infrastructure maintenance and web development provider. Working for a small company sometimes may involve taking on several different roles. During this experience I was able to contribute to the launch of Anderson's web development department. My main role was to design and implement various web & print projects but also ensure the smooth progress and completion of projects on many levels, from graphic design to project management and community management. This… Show more Anderson is an IT support, infrastructure maintenance and web development provider. Working for a small company sometimes may involve taking on several different roles. During this experience I was able to contribute to the launch of Anderson's web development department. My main role was to design and implement various web & print projects but also ensure the smooth progress and completion of projects on many levels, from graphic design to project management and community management. This included various tasks such as : • Active participation in the management and planning of projects from scratch using different project methodologies like Agile, Kanban, Scrum, etc. • Defining project scope, goals and deliverables • Creating a schedule and project timeline • Proactive organization, preparation and leading of product-oriented meetings with clients • Study of the client's market and competition • Implementing a business strategy, communication & advertising plan adapted to market trends • Product planning, gathering customer requirements, adapt and addition of new features • Risk management and defining budget constraints • Commercial approach & upselling of company services to new or older clients • Collaborating with the marketing team for the management of the agency's and client’s social networks advertising & publishing • Implementing a social media communication strategy, design and create various publications & campaigns • Conceptualizing visuals based on requirements • Creating images and layouts by hand or using design softwares such as Adobe Suite • Copywriting content for final product adapted to client’s needs and prepare the social media campaign • Ensuring follow up of emails and communications with client and gather needed information • Keeping clients up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions • Reviewing final layouts and suggesting improvements if necessary Show less

Stagiaire Graphisme & Webdesign

• Feb 2017 - May 2017

Stage en Assistanat de direction

• Mar 2014 - Apr 2014