Experience

VOS - Vision of Scandinavia

• Denmark
• Travel Arrangements
• 1 - 100 Employee

• Sales and Operations Manager

  • Jan 2022 - Present

  Focusing on groups management, and France market Focusing on groups management, and France market



Tour Partner Group

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Sales and Operations Manager

  • Feb 2019 - Sep 2020

  I have been appointed to help grow sales for The Far East market. Handle groups from sales until operational stage and help with operations when needed My responsibilities are: - Create groups travel and develop clients - Provide clients travel details documentation such as quotations, confirmations, hotel list, invoices, vouchers, itineraries, safety information, final document, and all client-related questions - Plan projects including upscaling of related products - Coordination and working closely with different stakeholders such as hotels, restaurants, bus/cruises/airlines companies, excursions, and other services - Maintain bookings, follow-up on deadlines in all accounts - Valued suppliers to ensure the lowest cost and highest quality of service - Engaged in workshops/travel fairs - Reported business detail to systems Show less



Stromma

• Sweden
• Travel Arrangements
• 100 - 200 Employee

• Sales Representative

  • May 2018 - Jan 2019

  Strömma is one of the largest providers of tourism experiences in Denmark. Our best products are canal tours, Copenhagen Panorama Excursions and Hop on Hop Off. In Strömma Danmark, customer service is the most important task for all the employee. We are greeting nearly one million visitors we welcome each year. As a Seller, my job is to sell a product that they are looking for, to coordination and communication with the operations team and sales team, to help customers with their inquiries, and to provide information and guidance in the right way. Besides English, I speak other languages such as Danish and Indonesian. - I learned how to handle difficult customers and keep a positive attitude. - Everyone wants to be heard. I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. - I able to work in a very dynamic and competitive working environment. - I learned to focus on results and to improve sales skills. Show less



SMS International Shore Operations

• United States
• Hospitality
• 100 - 200 Employee

• Customer Service Representative

  • Mar 2018 - Jan 2019

  SMS International Shore Operations, partners with Anchersen ApS, operates cruise turnarounds for several cruise liners in Copenhagen. We handle meet and greet at the Airport and Pier, hospitality desk at hotels, and check-in of guests at the pier. I work based on Copenhagen Airport. My job is to sell private transfers, check-in the guests that have pre-booked a transfer, coordination with team and on-going communication between supervisor, bus lead and luggage lead, check their names on the manifest list, give them a cruise transfer sticker and luggage tag, separated their luggage, provide information to guests: for when is the next transfer and itinerary plan, organise and send guests on the next coach/bus, report no-show list to airport manager, as well as make sure that guests follow the instruction and travel procedures. - I experienced in meeting with their inquiries and guests needs. - I am able to handle a difficult situation, such as a long queue, delay flights or customer complaints. I have learned how to listen and show empathy whenever a guest has an issue. I follow up on guests complaints, included reporting a missing/damaged, or request falck service when they needed. - I am able to talk and stand for long periods of time often entire shift (8-12 hours). - Willing to work both indoors and outdoors in potentially uncomfortable weather conditions, and comfortable working in crowded spaces. Show less



Roskilde University

• Denmark
• Research Services
• 700 & Above Employee

• Master's Thesis - 4th semester of the master programme

  • Feb 2017 - Jun 2017

  - Tittle of the project: Social Innovation to promote sustainability and independence of small-scale palm oil farmers in the province of Jambi, Indonesia.- Collaboration work with Roundtable Sustainable Palm Oil Indonesia (RSPO) and local NGO Yayasan Setara Jambi. Knowledge fields:- Sustainable Agricultures- Sustainable development- Sustainability concepts, frameworks and standard criteria settings/process of certifications- Social innovation, Governance- Palm oil industry and its impacts towards Deforestation- Design strategy and Road-mapping Skills:- Field Research in rural areas include a high degree of coordination before and during research- High degree of Cultural understanding- Project Management, Risk and Task Management- Leadership and Decision Making- Managing a load of works while collecting data, processing and analysing a variety of qualitative and quantitative data- Communication and networking Show less

• 3nd semester of the master programme

  • Sep 2016 - Jan 2017

  - Tittle of the project: Transformational Leadership and Economic Value in the case of Middelgrunden Wind Turbine Cooperative.- Collaboration with the Middelgrunden Wind Turbine Cooperative Copenhagen, DenmarkKnowledge fields:- Sustainability and Strategic Management (SWOT analysis)- Environmental awareness- Financial analysis such as (Growth strategy, Cash Flow, Return on Investment, Revenue, and Profitability ratios)- Green energy through wind energy- The Nordic energy market and Its implications on wind energy - Transformational Leadership and its challenges Skills:- Lead the team - Scheduling- Task Management- Risk Management- Critical Thinking- Quality management Show less



Copenhagen Souvenir and Design Aps

• Copenhagen Area, Denmark

• Sales Assistant

  • Jan 2016 - Jan 2017

  1. Business and Shop Management Responsible for open and close the store according established guidelines, involved in stock control, keeping the store tidy, stay clean and trends, working within established guidelines and particularly with brands, receiving and storing the delivery of large amounts of stock, responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards, keeping up to update with special promotions and putting up displays, reporting problems and needs to the store manager, as well as attending general meetings. 2. Customers relationships Greeting customers who enter the shop, assisting shoppers to find the goods and products they are looking for, answering queries from customers, answering phone calls, giving advice and guidance on product selection to customers, dealing with customers refunds or complaints. 3. Accounting Responsible for processing cash and card payments, closing /balancing cash registers with receipts. Show less



Roskilde University

• Roskilde, Denmark

• 2nd semester of the master programme

  • Jan 2016 - Jun 2016

  - Tittle of the project: Empowering the users - The case of Fairphone. - A case study of the FairPhone Company, in The Netherlands with focus on consumers empowerment and social impacts. Skills: - Lead the team - Scheduling - Task Management - Risk Management - Critical Thinking - Quality management - Tittle of the project: Empowering the users - The case of Fairphone. - A case study of the FairPhone Company, in The Netherlands with focus on consumers empowerment and social impacts. Skills: - Lead the team - Scheduling - Task Management - Risk Management - Critical Thinking - Quality management



Roskilde University

• Denmark
• Research Services
• 700 & Above Employee

• 1st semester of the master programme

  • Sep 2014 - Jan 2015

  - Tittle of the project: Perspective on citizenship - The case of Urban Renewal. - Collaboration with Fuglekvarteret (urban renewal project in Copenhagen) with focus on the perspective of the citizens Knowledge fields: - Analyse social entrepreneurship and the development of social enterprises and corporate social responsibility under the institutional conditions in complex welfare provision, - Analyses of the institutional frameworks and processes of social entrepreneurship, in order to acquire an advanced understanding of the contexts and forms of co-production in cross‐sector organisations and partnerships. - The concepts of citizens participation and empowerment Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Business Associate

  • Sep 2011 - Aug 2012

  - Responsible for regional customer banking (RCB) in management funding branch Dago, Bandung - Acquiring and managing customers with a portfolio of more than IDR 500.000.000, - Responsible for expanding the existing accounts and acquiring new customers into our investment product banking such as saving, deposit, insurances or bond, - Developing and implementing sales and marketing activities, (emailing, advertising texts, sales calls and scheduling meeting, identifying customers needs, advising appropriate Citibank product recommendations and make a deal) - Communication with the headquarter in Jakarta. My customer segmentation was a micro-entrepreneur, retail businesses and owner of manufacturing companies. Show less



School of Business and Management ITB

• Indonesia
• Higher Education
• 1 - 100 Employee

• Volunteer Research Assistant of Social Enterprise for Economic Developement (SEED) Programme

  • Jul 2011 - Jul 2011

  I was elected to the research program of social enterprise for economic development with international friends from the University of St. Gallen, Switzerland and the School of Business and Management Technology Bandung, Indonesia. In this program, my team helped the community of farmers in Pangalengan, South of Bandung. They produce the famous Luwak coffee. I learned about business development and social and economic development, Indonesian culture of villagers and community empowerment. We improved their ability to develop by giving them better access to technology and transportation. We helped to reduce the production cost and to get access to the international market. The result was a business plan for a coffee shop in St. Gallen, Switzerland. Two years after the program implementation, the business is running well and works based on sustainable approach. I really enjoyed the program, especially the interaction with the farmers. It was a great feeling to understand their problems and help them. Show less



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Assistant of learning and development

  • Jun 2010 - Jul 2011

  Managing talent management, people development and employee engagement programs. 1. Customer internal perspective: Responsible for execute DSC learning program as per plan, monitor and update DSC learning calendar, provide, update training vendor database based on technical and non-technical skill training program, gather training need of employees by any way available, record and documented training as the data for ROI analysis and support for special project (Huawei functional competency development project, employee rotation, education support). Talent management issues included coordinating every activities design for the internship program, update the actual cost occurred for the internship program and other PPP program into the PPP budget tracking for a further report and analyses. 2. Stakeholder’s perspective: Accountabilities for external stakeholder: - For vendors: Liaise with an external training provider to update the training program which aligns with the need for the development program for all employee. - For educational institutional and professional bodies: Arrange an internship and scholarship programs. Accountabilities for internal stakeholder - For HR representatives: Liaise in any training arrangement as well as PPP activities in respective projects. - For internal trainers: Assist to prepare the training materials and any other assistance during training delivery. 3. Process Internal HR Learning and Development Assessment Responsible for ensuring all scheduled training programs execute with a high quality standard, provides training information and supports when is required, training effectiveness (ensure completion of training), training evaluation and pre-post test as required, reporting and records (regularly record data related to training activities that enable DHL to have an accurate report of training activity), budgets, training policy development (ensure its implementation), vendor database (regularly update vendor database). Show less