Anita Samba
Research Consultant at Infinity Tech Africa- Claim this Profile
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Kiswahili -
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Bio
Credentials
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Corporate Governance
The Women on Boards Network KenyaOct, 2020- Nov, 2024
Experience
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Infinity Tech Africa
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Kenya
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Information Technology & Services
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1 - 100 Employee
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Research Consultant
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Oct 2021 - Present
• Prepare and review questionnaires • Identify respondents and know how to reach them • Administer questionnaires to the respondents • Analyze responses • Prepare a report and present feedback • Prepare and review questionnaires • Identify respondents and know how to reach them • Administer questionnaires to the respondents • Analyze responses • Prepare a report and present feedback
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Bar In The Bush Limited
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Nairobi, Kenya
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Event Sales and Administrative Consultant
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Oct 2020 - Mar 2021
1. Ongoing administrative support 2. Maintain a reliable database of clients 3. Event budgeting and reconciliation - reviewing transactions, supporting documentation, and resolving any discrepancies that are discovered. 4. Coordinate events and make sure that they are running smoothly. 5. Account management 6. Sales prospecting 7. Business development - initiating new ways of increasing revenue. 1. Ongoing administrative support 2. Maintain a reliable database of clients 3. Event budgeting and reconciliation - reviewing transactions, supporting documentation, and resolving any discrepancies that are discovered. 4. Coordinate events and make sure that they are running smoothly. 5. Account management 6. Sales prospecting 7. Business development - initiating new ways of increasing revenue.
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Charlie's Travels
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Netherlands
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Leisure, Travel & Tourism
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1 - 100 Employee
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Volunteer
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Jun 2020 - Jul 2020
Worked for 5hrs a day ( Monday - Friday):- 1. Translating their Dutch website to English. 2. Check-In on their youtube video subtitles. https://www.charlies-travels.com/en/ Worked for 5hrs a day ( Monday - Friday):- 1. Translating their Dutch website to English. 2. Check-In on their youtube video subtitles. https://www.charlies-travels.com/en/
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BioLite
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United States
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Manufacturing
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1 - 100 Employee
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Customer service associate
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Jan 2019 - Mar 2020
Duties and Responsibilities• Support customers through picking of inbound calls in Swahili/English and answering to their questions and queries.• Maintenance and verification of customer database.• Creating monthly reports on customer feedback and usage.• Ensuring we attain our goals of 100% customer survey 1 month and 6 months after our products arepurchased.• Providing insights about how our customers are experiencing our products and brands.• Generating sales leads.• Logging in customer complaints.• Resolve product problems by clarifying the customers’ complaints, determining the cause andexplaining the best solution to the problem and following up to ensure resolution.• performed any other duties as may be assigned by your immediate supervisor.• Customer Management - Resolving customer complaints (logging in reported issues, escalating issues to the technical team, making sure the issue is resolved, confirming with customer on product satisfaction) and up-selling.• Data management - 7000+ existing customer data from different partners. Filling, verification and filing of customer registration forms for carbon audit projects.• Account management - Assisting in management of over 10 local partners through liaising with branch managers and account assistants to make sure that they adhere to the standard operating procedures of handling after sales cases as written in the Memorandum of Understanding (MOU).• Conducting voice surveys - Creating questions through google forms depending on the purpose of the survey. (impact survey, customer satisfaction survey, up-selling survey, NPS survey, Out of Warranty Survey) and calling customers to conduct the surveys.• Data analysis - Using Advanced excel to analyze data Show less
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Office Manager
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Mar 2018 - Jan 2019
Duties and Responsibilities• Customer service - calling clients to follow up on After sales and submitting quarterly reports on thesame.• Managing customer service projects such as the Carbon survey and RBF audits.• Participating in administrative roles such as basic accounting, file keeping, petty cash management, financial statistics, account executive, administrative reports and provision of administrative support.• Organizing and scheduling appointments.• Planning meetings and taking detailed minutes.• Assisting in the preparation of regularly scheduled reports.• Developing and maintaining a filing system.• Plan, implement and re-evaluate policies and processes to ensure the smooth running of the office.• Submitting and reconciling expense reports.• Acting as the point of contact for internal and external clients.• Support staff on administration and operational issues.• Monitoring of employees leave records and ensuring proper record keeping in terms of completenessand accuracy for all staff data (staff files) and all HR related matters.•Handling BioLite sales leads on the Jumia platform. Show less
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Executive Office Administrator
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Sep 2014 - Dec 2017
Duties and Responsibilities • Providing exceptional support to managers and co-workers which increases the overall efficiency. • Arranging team meetings and publishing accurate minutes. • Making available support to other departments which are highly admired by the General Manager. • Demonstrating excellent abilities in customer orientation. • Succeeding in handling conference facilities and services through the planning, organizing and making sure that everything runs smoothly. • Presenting great financial skills through managing petty cash, generating budget, payment of bills and taking charge of the ETR machine and cash book. • Filing and maintaining the office Operations. • Assisting the Human Resource skills to pay workers, recruit new employees and make sure that the working conditions are sufficient for employment. • Marketing through advertising and selling of the boardroom. Show less
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Management Trainee
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Feb 2014 - Mar 2014
Duties and Responsibilities • Assisted in performing various duties within the procurement department. • Handled administrative duties such as costing, receiving and responding to emails. • Managed neatness by cleaning the office space. • Welcomed visitors into the premises and assisted them accordingly. Duties and Responsibilities • Assisted in performing various duties within the procurement department. • Handled administrative duties such as costing, receiving and responding to emails. • Managed neatness by cleaning the office space. • Welcomed visitors into the premises and assisted them accordingly.
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Sales and Marketing Executive
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Aug 2013 - Dec 2013
Duties and Responsibilities • Sold different flowers depending on the brand type on behalf of Augustine George Ltd. • Made sure the shop never ran out of flowers by creating flower project development to ensure continuity of flowers. • Managed daily operations of the shop including purchasing and selling of other flowers at the shop. • Ensured the shop was neat and clean always. • Reconciled with cash operations at the end of every day. Duties and Responsibilities • Sold different flowers depending on the brand type on behalf of Augustine George Ltd. • Made sure the shop never ran out of flowers by creating flower project development to ensure continuity of flowers. • Managed daily operations of the shop including purchasing and selling of other flowers at the shop. • Ensured the shop was neat and clean always. • Reconciled with cash operations at the end of every day.
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Education
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2015 - 2017
University of Nairobi
Master's degree, Entrepreneurship Development -
2011 - 2014
The Catholic University of Eastern Africa
Bachelor's degree in Social Science, Sociology
Community
