Experience

The Relationspace
• Austria
• Mental Health Care
• 1 - 100 Employee
• Reception Administrative Assistant

  • Jan 2023 - Present


Downing Centre Courts

• Australia
• Legal Services

• Assistant to Duty Solicitor

  • Jan 2020 - Present

  Proving monthly or bi-monthly assistance to Mr Robert Nixon, Duty Solicitor at Downing Centre Courts. This position entails the pro bono provision of support for those undertaking or preparing for their legal cases within the Local and District Court. My work includes detailed annotation of verbal communication, evidence and advice, viewing additional evidence, corresponding with the prosecution and court-officers, accessing the registries, and assisting the Duty Solicitor, who is blind. This has been an invaluable experience and has shaped my interest in the court, it’s functions, and it’s positions. Show less



Lindt & Sprüngli Australia

• Manufacturing
• 100 - 200 Employee

• Barista and Retail Supervisor

  • Nov 2018 - Feb 2023

  I have worked with Lindt & Sprüngli since the opening of the Macquarie Centre Boutique in 2018. As part of this role I undertook the following responsibilities: Frequent customer service and workplace safety training Engaged with customers, representatives, managers and regional directors on a daily basis, coordinating sales, undertaking training, planning activities, and developing relationships within and outside of the company Barista and cafe skills alongside retail experience of resolving disputes, satisfying customers, serving individuals and individualising service to the customer and situation Undertook supervisor responsibilities of training new staff on skills, taking responsibility when busy, resolving issues or disputes, handling cash and end of day figures, opening and closing the store, and responsibility for the store’s security, cleanliness and reputation Consistently upheld stringent levels of customer service, communication, dispute resolution and innovation Utilised excel spreadsheets, a printer and scanner, a POS unit, safe and money-handling infrastructure, phone calls, google forms, spreadsheets and word documents, alongside company software and infrastructure to aid in daily activities Show less



Connecting Minds Clinic

• Clinic Receptionist

  • Jul 2022 - Jan 2023

  Casual receptionist and data-entrist for Connecting Minds Clinic, a Psychiatry clinic operating entirely through Telehealth post-Covid lockdowns, assisting other reception staff and Psychiatrist Christopher Sulaksono. This position required me to undertake a number of tasks including: Courteous and prompt phone calls Answering questions for clients and finding answers for complex situations Booking appointments through Coviu software Replying to, and sending, emails to clients, staff and third-parties Maintaining positive, strong communication and organisational skills Preparing envelopes, posted prescriptions and paperwork Upholding patient confidentiality stringently Uploading confidential documents, referrals and medical forms Utilising an eye for detail Contacting other offices and medical practices Following up on payments and sending out invoices Providing calm, polite and professional behaviour with all clients Dissolving tense or emotional situations over telephone and email Show less