Anita Jackson
Community Support Worker at Calgary Alternative Support Services- Claim this Profile
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Topline Score
Bio
Credentials
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ASL - Naturally Signing 201
University of Calgary Continuing Education -
ASL - Signing Naturally 101
University of Calgary Continuing Education -
ASL - Signing Naturally 102
University of Calgary Continuing Education -
ASL - Signing Naturally 103
University of Calgary Continuing Education -
CPR/AED/First Aid
St John Ambulance Alberta
Experience
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Calgary Alternative Support Services
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Community Support Worker
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Mar 2018 - Present
• Supporting individuals in specifically identified areas to live independently or increase independence in the community. This includes daily living skills, community inclusion, recreation & leisure activities, management of health-related issues and support find and maintain volunteer roles • Creating weekly activity plans and sourcing out activities based on client interests and abilities • Assisting the client in the development and monitoring of goals and objectives for their Individual Support Plan • Liaising with other staff, coordinators, and other community supports as required to further inclusiveness (i.e., natural supports, external agencies, advocacy groups, funders) • Training new staff Show less
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BMO
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Canada
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Financial Services
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700 & Above Employee
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Customer Service Representative
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2013 - 2018
• Serve and delight each customer during every interaction and execute financial transactions including deposits, withdrawals, bill payments, foreign currency requests and/or other account transactions in an efficient and professional manner • Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience • Understand our customers’ needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs • Refer customers to branch team members and partners who can have quality needs based conversations to explore customers financial needs and goals • Maintain overall appearance and presentation of the branch • Actively participate in regular coaching sessions and team meetings Show less
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Williams-Sonoma, Inc.
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager / Operations Manager / Sales Associate
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2011 - 2013
• Oversee the complete functions of backroom including stockroom and off-site storage. • Direct the work flow of back room operations including stock room organization, supply needs, shipping/receiving and scheduling for maximum efficiency and productivity. • Supervise and coordinate efforts of the 10 member shipping/receiving team. • Develop staff by providing feedback through training, coaching and counseling, and plan and implement effective developmental strategies. • Maintain stockroom organization and inventory management. • Perform operational functions to ensure the store meets company guidelines. • Develop and motivate staff to provide the highest level of customer service and maximize sales. Effectively supervise store operations, maintain appropriate inventory levels, and promote and maintain a positive work environment. • Perform opening and closing procedures, including planning daily agenda. • Assign, monitor and ensure completion of tasks and projects as outlined in the daily agenda. • Monitor store inventory and cleanliness. • Exemplify the highest level of customer service standards and reinforce those principles by regularly providing feedback to staff. • Anticipate and resolve internal and external customer needs. • Develop staff by providing feedback through training, coaching and counseling, and plan and implement effective developmental strategies. • Responsible for the population of the clientele database, training associates on the use of the database, and setting targets for each associate. • Responsible for bridal registry. This included training associates on the use of the registry as well as organizing the Willams Sonoma bridal booth at Calgary Bridal Expo 2011 and 2012. • Responsible to maintain personal sales and items per transaction targets. Show less
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Community
