Account Manager

• May 2023 - Present

Senior Client Success Manager

• Jun 2020 - Feb 2022

Managed a portfolio of 30 enterprise level clients to deliver conversion rate optimisation strategies that were aligned with internal business KPIs. Managed a team of 4 which included client success managers and client success executives that was responsible for a combined portfolio of 200 clients. Worked with senior management and senior leadership team on a number of key projects such as: company rebrand, team restructure and new product launches (Machine Learning) and award writing (for my client portfolio). Managing key agency relationships including but not limited to: Publicis Media, Acquire, Thought Mix, Silverbean Clients include but not limited to: Montblanc, Sky, Hotel Chocolat, TM Lewin, AS Watson Show less

Acquisition Manager (Affiliates)

• Feb 2019 - Jun 2020

Before I joined this role, I took a short career break to focus on my mental health. Strategic management of Royal London’s affiliate programme in collaboration with the wider Direct to Consumer media channels including PPC, TV and SEO Managing an annual budget of approximately £850,000 Managing and mentoring team of 2 (Senior Executive and Executive) to be more autonomous in making strategic decisions that will grow their portfolio of clients. Clients in my teams portfolio included: Cineworld and the Pentland group (Ellesse and Seavees) across multiple territories Show less

Associate Account Manager

• Sep 2018 - Dec 2018

Developing migration plans for clients in my portfolio. Collaborated with marketing department on various projects including new process building, event planning and external collateral preparation. Developing migration plans for clients in my portfolio. Collaborated with marketing department on various projects including new process building, event planning and external collateral preparation.

Key Account Manager

• Apr 2018 - Sep 2018

Supported affilinet and AWIN during migration of the two platforms following the acquisition. Supported affilinet and AWIN during migration of the two platforms following the acquisition.

Senior Account Executive

• Aug 2017 - Mar 2018

Supporting head of client services on yearly forecasting and budgeting. Collaborated with Shell Energy (formerly First Utility) to plan the affiliate marketing channel’s involvement in the rebrand to Shell Energy.

Account Executive

• Sep 2016 - Aug 2017

Collaborating with new business team to create an effective strategy for on boarding the self managed portfolio of clients to affilinet. Managing a team of interns to support with portfolio of self managed clients Representing affilinet at key industry events such as the IABs performance marketing council. Clients I was involved with in this role included but were not limited to: THG, Sky, Now TV, TV Player, Ovo Energy, Thomas Cook group.

Casual Library Assistant

• Apr 2015 - Mar 2018

• Encourage the use of library services within the community• Assist service users to make effective use of the resources and information available to them • Responsible for reinforcing safeguarding procedures

Casual Electoral Services Counting Assistant

• Jun 2016 - Sep 2016

• Collaborated with team members to ensure both the verification and counting process was accurately and effectively completed.• Maintained confidentiality throughout the process

Customer Service Assistant

• Sep 2014 - Sep 2016

• Responding promptly to customer enquires and ensuring high standards that capture the venues’ core values • Operating the tills to serve customers and producing end of day reports on performance • Responsible for fellow front of house colleagues to ensure effective performance by dealing with customer complaints and correcting mistakes whilst also training new members of the team • Responding promptly to customer enquires and ensuring high standards that capture the venues’ core values • Operating the tills to serve customers and producing end of day reports on performance • Responsible for fellow front of house colleagues to ensure effective performance by dealing with customer complaints and correcting mistakes whilst also training new members of the team

Tutorial Ambassador

• Feb 2016 - May 2016

• Working with module leaders to deliver first year mathematics tutorials (statistics and probability and mathematical algorithms). • Empowering students to tackle the problems and engage in their learning • Encouraging the students to get into good routines and practises from this early stage in their higher education career • Working with module leaders to deliver first year mathematics tutorials (statistics and probability and mathematical algorithms). • Empowering students to tackle the problems and engage in their learning • Encouraging the students to get into good routines and practises from this early stage in their higher education career