Business Process Manager

• Jun 2023 - Present

Contract Manager and Compliance

• Sep 2020 - Present

As a Contract Manager I am responsible for the proper handling of external licenses which are used in Crytek’s software products and support in-house customers throughout the complete development and life cycle of our products to create a reliable audit trail. I work together with teams across various departments to identify requirements of 3rd party licenses early in the development process and ensure implementation of such is completed on time and within budget. I also am responsible to… Show more As a Contract Manager I am responsible for the proper handling of external licenses which are used in Crytek’s software products and support in-house customers throughout the complete development and life cycle of our products to create a reliable audit trail. I work together with teams across various departments to identify requirements of 3rd party licenses early in the development process and ensure implementation of such is completed on time and within budget. I also am responsible to identify and track 3rd party licensing requirements also for Crytek’s back catalogue and handle expiration and renewal.

Corporate Account Manager

• Jul 2018 - Sep 2020

Corporate account manager for game distribution and engine licensing at CRYENGINE/Crytek

Global Account Manager at Business Operations CRYENGINE

• Mar 2017 - Jul 2018

Customer Service Representative at CRYENGINE

• May 2016 - Feb 2017

- Taking care of users' issues related to account registration, CRYENGINE launcher, website, engine and sandbox - clarify the issues, collect information, contact appropriate teams, receive their input, relay the solution to the users - Close collaboration across teams (web, net ops, launcher, sandbox, engineers) - Raising and tracking issues (tickets) in JIRA and follow up on them - Regularly supervise failed transactions and contact users in order to have the issue resolved -… Show more - Taking care of users' issues related to account registration, CRYENGINE launcher, website, engine and sandbox - clarify the issues, collect information, contact appropriate teams, receive their input, relay the solution to the users - Close collaboration across teams (web, net ops, launcher, sandbox, engineers) - Raising and tracking issues (tickets) in JIRA and follow up on them - Regularly supervise failed transactions and contact users in order to have the issue resolved - Documenting existing processes - Identify potential weaknesses in procedures and help laying down solutions - Managing community platform - Developing knowledge base - Clarifying issues with vendors - Submitting reports to upper management

Communications Manager

• Dec 2016 - Mar 2017

- Responsible for communication between VR First and universities world wide - Helping in setting up VR labs - Organizing events related to VR - Managing community platform (Slack) - Managing university database on cloud - Tracking application process of universities interested in AR/VR - Constructing online surveys (Google, Surveygizmo) - Responsible for communication between VR First and universities world wide - Helping in setting up VR labs - Organizing events related to VR - Managing community platform (Slack) - Managing university database on cloud - Tracking application process of universities interested in AR/VR - Constructing online surveys (Google, Surveygizmo)

CF Global SubCapacity Team, Customer Service Representative for US and Latin America

• May 2012 - May 2016

• Billing clients in SAP based on the monthly software usage (worked with z series) • Ensuring 100% billing accuracy • Chosen by peers as top performer in the department in 2013 Q3 • Addressed major issues to management and skilled in knowing the bureaucratic interaction on every level • Developed and implemented projects within the team to ensure their better understanding of the internal processes • Revised processes and adapted them in the light of "Being Agile (company… Show more • Billing clients in SAP based on the monthly software usage (worked with z series) • Ensuring 100% billing accuracy • Chosen by peers as top performer in the department in 2013 Q3 • Addressed major issues to management and skilled in knowing the bureaucratic interaction on every level • Developed and implemented projects within the team to ensure their better understanding of the internal processes • Revised processes and adapted them in the light of "Being Agile (company strategy of 2015)" • Educated team members and members from other teams • Created complex educational material for the team for different GEO's (US and EU) • Responsible for new hire training • Optimized internal process through analysis and top level presentation • Worked directly with clients and sales representatives to ensure good rapport • Built network across the GEO's resulting in fast problem solving • Support of monthly and quarterly closings across GEO’s • Optimized processes for international use • Tested tools for new releases

SO Acquisition Analyst - Order Administrator for Nordics

• May 2011 - May 2012

• Developed a project to enhance internal procedure and reduce workload • Order entry (x series, p series, z series, i series) in SAP • Supporting Nordic countries all-month round (support on holidays) • Cooperated closely with other teams across the company in order to achieve goals • Participated in various soft skills education, such as giving presentation, effective communication, assertiveness, professional English communication etc in order to adapt to the company's… Show more • Developed a project to enhance internal procedure and reduce workload • Order entry (x series, p series, z series, i series) in SAP • Supporting Nordic countries all-month round (support on holidays) • Cooperated closely with other teams across the company in order to achieve goals • Participated in various soft skills education, such as giving presentation, effective communication, assertiveness, professional English communication etc in order to adapt to the company's requirement

Cabin Crew

• Nov 2008 - Dec 2010

• Attended pre-flight briefings, during which the important procedures were revised, flight details were communicated and if there are passengers with any special requirement • Carried out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy • Carried out inventory check of drink, food and duty-free goods • During flights served meals and refreshment; selling duty-free goods • During the flight constantly… Show more • Attended pre-flight briefings, during which the important procedures were revised, flight details were communicated and if there are passengers with any special requirement • Carried out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy • Carried out inventory check of drink, food and duty-free goods • During flights served meals and refreshment; selling duty-free goods • During the flight constantly monitored the safety of the passengers and aircraft • Ensured passengers complied with the safety regulations • Post-flight completed paperwork, such as inventory, flight report or disruptive passenger report Show less • Attended pre-flight briefings, during which the important procedures were revised, flight details were communicated and if there are passengers with any special requirement • Carried out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy • Carried out inventory check of drink, food and duty-free goods • During flights served meals and refreshment; selling duty-free goods • During the flight constantly… Show more • Attended pre-flight briefings, during which the important procedures were revised, flight details were communicated and if there are passengers with any special requirement • Carried out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy • Carried out inventory check of drink, food and duty-free goods • During flights served meals and refreshment; selling duty-free goods • During the flight constantly monitored the safety of the passengers and aircraft • Ensured passengers complied with the safety regulations • Post-flight completed paperwork, such as inventory, flight report or disruptive passenger report Show less