Anis Rendić
Senior Project Leader at SocialNet Group- Claim this Profile
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English Professional working proficiency
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German Native or bilingual proficiency
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Bosnian Native or bilingual proficiency
Topline Score
Bio
Damir Berilo
Anis is an excellent business partner. I have had the pleasure of working with him for nearly six years, and he leads by example. His ability to work through the crisis and develop new ways to achieve the targets was always inspiring to me. He is innovative, organized as well as helpful and is always open to ideas and suggestions. I am delighted to work and develop the company with such a professional.
Elvedin Gušo
Anis always leads by example, and I’m lucky enough to work with him for over two years. I was always impressed by his ability to push us to reach our full potential. Under his supervision, I completed some of my best work and was able to gain valuable professional experience. I’m grateful to be working with Anis and highly recommend him to any company.
Damir Berilo
Anis is an excellent business partner. I have had the pleasure of working with him for nearly six years, and he leads by example. His ability to work through the crisis and develop new ways to achieve the targets was always inspiring to me. He is innovative, organized as well as helpful and is always open to ideas and suggestions. I am delighted to work and develop the company with such a professional.
Elvedin Gušo
Anis always leads by example, and I’m lucky enough to work with him for over two years. I was always impressed by his ability to push us to reach our full potential. Under his supervision, I completed some of my best work and was able to gain valuable professional experience. I’m grateful to be working with Anis and highly recommend him to any company.
Damir Berilo
Anis is an excellent business partner. I have had the pleasure of working with him for nearly six years, and he leads by example. His ability to work through the crisis and develop new ways to achieve the targets was always inspiring to me. He is innovative, organized as well as helpful and is always open to ideas and suggestions. I am delighted to work and develop the company with such a professional.
Elvedin Gušo
Anis always leads by example, and I’m lucky enough to work with him for over two years. I was always impressed by his ability to push us to reach our full potential. Under his supervision, I completed some of my best work and was able to gain valuable professional experience. I’m grateful to be working with Anis and highly recommend him to any company.
Damir Berilo
Anis is an excellent business partner. I have had the pleasure of working with him for nearly six years, and he leads by example. His ability to work through the crisis and develop new ways to achieve the targets was always inspiring to me. He is innovative, organized as well as helpful and is always open to ideas and suggestions. I am delighted to work and develop the company with such a professional.
Elvedin Gušo
Anis always leads by example, and I’m lucky enough to work with him for over two years. I was always impressed by his ability to push us to reach our full potential. Under his supervision, I completed some of my best work and was able to gain valuable professional experience. I’m grateful to be working with Anis and highly recommend him to any company.
Credentials
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Coaching Skills for Leaders and Managers
LinkedInNov, 2021- Nov, 2024 -
How to Manage Your Manager
LinkedInNov, 2021- Nov, 2024 -
Strategic Thinking
LinkedInNov, 2021- Nov, 2024
Experience
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SocialNet Group
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Bosnia and Herzegovina
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Senior Project Leader
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Jun 2023 - Present
• Project Leadership: Lead and oversee German-speaking inbound call center projects from initiation to successful completion. • Team Management: Manage and mentor a team of customer service professionals to deliver outstanding service and meet performance metrics. • Client Engagement: Collaborate closely with clients to understand their needs, objectives, and expectations, ensuring seamless communication and project alignment. • Quality Assurance: Implement quality assurance processes to maintain high standards of service delivery and continuously improve customer satisfaction. • Performance Analysis: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize operational efficiency. • Training and Development: Develop training programs for call center agents to enhance language proficiency and customer service skills. • Process Improvement: Identify opportunities for process optimization and efficiency enhancements, driving cost savings and improved service delivery. • Compliance and Reporting: Ensure compliance with industry regulations and maintain accurate reporting for clients and stakeholders. • Stakeholder Communication: Maintain transparent and proactive communication with internal and external stakeholders to manage expectations and address concerns. • Continuous Improvement: Stay updated on industry trends and best practices to implement innovative solutions and maintain a competitive edge. Show less
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Prostruktion
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Bosnia and Herzegovina
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Construction
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1 - 100 Employee
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Co-Founder & CEO
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Aug 2021 - Present
• Developing and implementing the company's overall strategy and vision • Overseeing the financial performance of the company and managing its resources • Fostering relationships with key stakeholders, including customers, partners, suppliers, and employees • Leading and motivating the company's management team and employees • Making high-level decisions that impact the direction and success of the company • Overseeing the development and execution of marketing and sales strategies • Monitoring and analyzing market trends and competitors to identify opportunities for growth • Ensuring compliance with all relevant laws and regulations Show less
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GoCloud.group
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Bosnia and Herzegovina
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Telephone Call Centers
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1 - 100 Employee
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Chief Executive Officer
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Mar 2022 - Sep 2023
• Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.• Lead the development of the organization’s long- and short-term strategies.• Manage overall operations and make major decisions affecting the organization.• Manage the organization’s resources.• Negotiate or approve agreements and contracts for the organization.• Manage company organizational structure.• Assess and minimize risks to the company.• Set strategic goals.• Provide company-wide leadership.• Serve as the company’s primary spokesperson.• Identify and address companywide problems.• Develop and uphold the company’s culture and mission/vision.• Implement strategic plans by working with senior stakeholders.• Evaluate and track the success of the company in reaching its goals. Show less
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Executive Director
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May 2021 - Mar 2022
• Identify, recruit, train and develop a talented team of employees who can lead critical departments and manage strategic business functions.• Monitor company operations and ensure employees and business practices comply with regulatory and legal requirements.• Develop the organizational culture and promote transparency and collaboration throughout the organization.• Develop partnerships with company stakeholders, shareholders, industry regulators and other relevant parties.• Identify potential risks and opportunities within the organization and its environment to protect business interests.• Identify potential sources of investment and organize fundraising efforts.• Represent the company at social and corporate events in ways that strengthen the brand and communicate the company’s message. Show less
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Head of Recruiting
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Apr 2016 - Apr 2021
• Sourcing candidates using a variety of methods to build a robust candidate pipeline;• Screening candidates by reviewing resumes and job applications, as well as performing phone screenings;• Taking ownership of candidate experience by designing and managing it;• Developing job postings, job descriptions, and position requirements;• Performing reference checks as need;• Facilitating the offer process by extending the offer and negotiating employment terms• Managing onboarding and new hire process;• Staying abreast of recruiting trends and best practices;• Managing the overall interview, selection, and closing process;• Ensure all screening, hiring, and selection is done by employment laws and regulations;• Creating the right cloud-based work environment for all hirees; Show less
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SDR
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Singapore
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Business Consulting and Services
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1 - 100 Employee
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Business Operations Manager
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Jan 2020 - Dec 2021
• Spearheading strategies to steer the company’s future in a positive direction. • Establishing policies that promote company culture and vision • Employing various initiatives to coach employees to optimize their capabilities. • Overseeing marketing initiatives and implementing better business practices. • Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements. • Participate in expansion activities (investments, acquisitions, corporate alliances etc.) Show less
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KEYERS-net
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Outsourcing/Offshoring
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Service Delivery Manager
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Jan 2014 - Dec 2014
• Responsible for a medium-sized team of Data Entry Specialists for the languages ENG, DE, NL • Quality Assurance (QA) of delivered tasks • Reporting to overhead • Maintaining client relationships • Responsible for a medium-sized team of Data Entry Specialists for the languages ENG, DE, NL • Quality Assurance (QA) of delivered tasks • Reporting to overhead • Maintaining client relationships
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Education
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2009 - 2013
Tuzla University
Bachelor's degree, German Studies
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