Experience

NIC ASIA BANK

• Nepal
• Banking
• 700 & Above Employee

• Digital Transformation Universe

  • Jun 2023 - Present

  •Develop and execute digital sales strategies to achieve sales targets and revenue goals.•Identify and engage with potential customers through social media, email campaigns, online advertisements, and other digital marketing channels.•Build and maintain a strong online presence, ensuring our brand is consistently communicated across all platforms.•Respond promptly to customer inquiries and provide exceptional customer service throughout the sales process.•Collaborate with marketing teams to create compelling content and promotional materials for online campaigns.•Analyze sales data and customer behavior to identify trends, opportunities, and areas for improvement.•Monitor and optimize website performance to enhance user experience and increase conversion rates.•Stay up-to-date with industry trends, new digital marketing tools, and emerging technologies to maintain a competitive edge.•Work closely with cross-functional teams to ensure seamless integration of digital sales efforts with overall business strategies Show less

• Digital Channel Support and ATM Management

  • Aug 2021 - May 2023

  • Issue handling in regards to Fund Transfer via Mo Bank/Internet banking.• Merchant Disputes/Transaction dispute/ Third Party Payment Dispute• Top-up related queries and dispute handling.• Corporate Internet banking related Issue.• Corporate Pay Related registration, issue handling.• Explore for automation in support process and coordinate with different stakeholders.• Proper adjustment & troubleshooting of issues in event of NTC, PSTN & ADSL billing system by coordination with concerned party/Vendors if required.• Other task assigned by supervisor.• Fresh desk/Helpdesk's and other customer support portal handling. Show less

• Experience Support Department

  • Apr 2017 - Mar 2022

  • Supervise in overall day to day operation of the branches of NIC ASIA Bank and provide support/guidance in order to smooth functioning of the branches and ensure uniformity in operation procedures and guidelines in coordination with various departments.• Coordinate with branches for entries related to C-ASBA, Daily Generation of Report of Issue Opened Shares and placing lien with account having sufficient balance, Amount release of allotment of shares and sending IPS to Issue Manager under allotment, uploading amount release file after allotment of shares. C-ASBA user creation & password reset, Generating TDS certificate under request of issuing Capital in Coordination with SEBON, CDSC & Various issue manager for various C-ASBA related works. Teller/Customer care desk handling of different branches of the bank.• Guide and coordinate Process of Blacklisting request from Branches. Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Jr. Logistics Officer

  • Dec 2010 - Mar 2017

  >Data Entry in the Company’s web portal • Keeping Record of all the Customer’s vehicle details along with customer’s information • Customer’s movements such as test drive, vehicle valuations etc >Customer care • Ensure that customer’s suggestions are recorded and forwarded problems to respective departments for concern resolutions. >Logistics • Keep track of vehicle movements from factory to respective stations. • Order dressing, Forecasting & ordering of vehicle done after confirmation from the senior Sales planning/Logistic manger & reported to DGM, Managing Director & ordered the vehicles to FIL. • Advise Sales consultant to make follow up to the potential customers. • Reporting on daily basis to FORD India, Sales Manager, DGM, Senior Logistic manager & Managing Director. • Generate reports based on requirement of GM and MD and analyze stock related positions. • Contracting of the entire booked customer’s done in the Company’s web portal so, that the vehicle will be available soon for production. • Communicate with Ford India on system failures and maintenance. • Work closely with sales manager and Logistic manager to forecast sales and vehicle requirements. • Advise sales team on vehicle delivery based on vehicle booking status. Show less



Rewas Nepali Handloom Collection

• Kupondole

• Sales Executive

  • Jan 2008 - Nov 2010

  -Selling of Handicraft Product -Managing Showroom set up. -Maintaining day book & stock yard. -Selling of Handicraft Product -Managing Showroom set up. -Maintaining day book & stock yard.