Experience

Introhive

• Canada
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Aug 2017 - Present

  Support clients over call or email on how to utilize the product (CRM Plugin).Troubleshoot bugs and assigning a developer to the issue.Complete ownership of the case till a fix is sent out.

• Customer Support Specialist

  • Aug 2017 - Present



Financial Express

• Chennai

• Financial Advisor

  • Jan 2016 - Apr 2017

  Support and general queries related to Analytics and Trust net. In depth knowledge of charts and reports. Assisting clients with details pertaining to funds, bonds, and equities along with their performance portfolios. Support and general queries related to Analytics and Trust net. In depth knowledge of charts and reports. Assisting clients with details pertaining to funds, bonds, and equities along with their performance portfolios.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Process Associate

  • Mar 2014 - Dec 2015

  Handling escalation calls for NBN - National Broadband Network Processing end to end billing issues for corporate clients (PAY G - Pay as You Go) Process trainer / SME (PAY G - Pay as You Go). Handling escalation calls for NBN - National Broadband Network Processing end to end billing issues for corporate clients (PAY G - Pay as You Go) Process trainer / SME (PAY G - Pay as You Go).



SOUTHERN IMPEX PVT LTD

• India

• Senior IT Engineer

  • Oct 2009 - Jan 2014

  Basic on-site installations/upgrades for clients as required. Assisting clients with user account management, email administration, computer setup. Providing technical support for internal personnel. Overall maintenance of the site Basic on-site installations/upgrades for clients as required. Assisting clients with user account management, email administration, computer setup. Providing technical support for internal personnel. Overall maintenance of the site



e4e

• Computer Games
• 1 - 100 Employee

• Security Analyst

  • Oct 2008 - Aug 2009

  Virus removal and Isolation. Network related issues. Planning a contingency plan. Finding and implementing the set plans without offsetting live work. Triage both routine and unique threats and assess changes required of the service to properly detect attacks within our customer environment. Triage includes validating that the incident does represent unauthorized activity (and not a false positive) and assessing the potential impact of the incident to client’s enterprise. Virus removal and Isolation. Network related issues. Planning a contingency plan. Finding and implementing the set plans without offsetting live work. Triage both routine and unique threats and assess changes required of the service to properly detect attacks within our customer environment. Triage includes validating that the incident does represent unauthorized activity (and not a false positive) and assessing the potential impact of the incident to client’s enterprise.