IT Support Technician

• Apr 2021 - Present

• Hardware configuration, installation, assembly, disassembly, upgrade, and maintenance (servers, printers, computer workstations, etc.). • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards. • Perform troubleshooting on printers, network equipment, and VOIP faxing equipment. • Setup, support, and management of Windows AD, Office 365, and Azure AD. • Coordinating and managing service tickets systems (OSTicketing). • Performing troubleshooting remotely using TeamViewer, RMM Tools, RDP. • Supporting and handling end-users and reported problems. • Performing windows OS and macOS installation, upgrade, and deployment. • Assist in planning, selection, and use of computer hardware and software. • Provide training to end-users to use various hardware and software. • Managing users on Office 365 and Active Directory. • Work with VMware creating and migrating virtual machines. • Creating backups using Hyper-V and VMWare. • Installing network hardware components, cables, and equipment’s. • Troubleshooting hardware and software issues, networking, and connection issues. • Report customer feedback and potential product requests. Show less

Help Desk Technician

• Jun 2022 - Dec 2022

• Managed incoming queries and request from the staffs of the company through emails and phone calls. • Logged all the tickets and service request and collected required information through an effective problem and incident management system. • Escalated incidents and requests beyond the scope of Level 1 and Level 2 to Level 3 team members. • Worked extensively on Active Directory and Office 365, carrying out onboarding and off boarding process of staffs according to the requirements sent by Human Resources department. • Supported users with Office 365 tasks such as license assigning, mailbox delegation, troubleshooting access issues, email problems, etc. • Provided end user support with Azure/on-premises Active Directory, assign group policy to users and groups on basis of requirements. • Managed user access permission to files in the file server and Share point. • Enrolled the Android, iOS and Windows devices using Intune/Endpoint Manager. • Pushed the required Enterprise Application into enrolled devices according to the requirement given by HR. • Worked on internal asset management, keeping track of assets, labelling them, managing and liaising with external vendors . • Provided support to staffs using Remote Monitoring Management tolls such as TeamViewer and Dameware. • Monitored backup alerts and maintain daily backups using Veeam backup tools. • Create users and extensions and manage ring groups using 3CX VoIP System. • Responsible for Office 365 related task as Exchange Admin, Teams admin, Sharepoint Admin , etc. • Basic network connectivity troubleshooting. Show less

Retail Sales Assistant

• Sep 2019 - Nov 2022