Experience

Raiven

• United States
• Software Development
• 1 - 100 Employee

• Senior Manager of Operations and Customer Service

  • Oct 2023 - Present

  Working under the COO to streamline operations, create and manage world-class customer service for different customer types, utilizing platforms to automate operations, and developing small projects to attract new customer types and retain them.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Ecommerce & Business Development Consultant

  • Jan 2021 - Oct 2023

  Remote Responsible for uploading and maintaining product catalogs & collections. SEO implementation and maintenance, front end and back end. Website front-end development and copywriting. Marketing duties: social media, email marketing, content calendar creation and follow-through. Third-party app installation and setup, including sales channels and social media marketing. Brand development and strategy, inc.



Seguno Software

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Aug 2022

  Responsible for overseeing ~200 active accounts on the email marketing platform. Responsible for managing their accounts, work on strategy for email design and an email marketing strategy. Responsible for holding ~10 weekly calls with active clients and prospective clients via Google Meet. Responsible for staying vigilant of email marketing trends and design themes to increase client’s conversion rate. Responsible for cross-collaborating with all departments to stay abreast of… Show more Responsible for overseeing ~200 active accounts on the email marketing platform. Responsible for managing their accounts, work on strategy for email design and an email marketing strategy. Responsible for holding ~10 weekly calls with active clients and prospective clients via Google Meet. Responsible for staying vigilant of email marketing trends and design themes to increase client’s conversion rate. Responsible for cross-collaborating with all departments to stay abreast of what our client’s needs and what we can deliver as a team to make the software better. Show less



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Community Program Manager, Black Entrepreneurship

  • Aug 2021 - Jan 2022

  Responsible for managing and maintaining the Black Entrepreneur Slack Community of 1200+ members. Responsible for owning the strategy and development of the Build Black Slack and Physical community. Responsible for curating programming, events, learning modules, surveys, sponsorship opportunities, partnership opportunities, and anything pertaining to the Black entrepreneur community. Responsible for scouting, vetting, and booking third-party creators, digital marketers, e-commerce… Show more Responsible for managing and maintaining the Black Entrepreneur Slack Community of 1200+ members. Responsible for owning the strategy and development of the Build Black Slack and Physical community. Responsible for curating programming, events, learning modules, surveys, sponsorship opportunities, partnership opportunities, and anything pertaining to the Black entrepreneur community. Responsible for scouting, vetting, and booking third-party creators, digital marketers, e-commerce business owners, etc. Responsible for facilitating programming and directories such as podcasts and business directories. Responsible for cross-collaborating with other departments to deliver high quality impact to the Black community’s offerings. Responsible for meeting with the merchants in the community in 1 to 1 meetings and 1 to many meetings. Responsible for acquiring new Black merchants to join the community and growing our offerings.

• Community Manager and Education Coordinator, Shopify Spaces

  • Jan 2021 - Aug 2021

  Since the closing of the LA Retail space, the team moved all offerings to still be available via digital efforts. I was responsible for moving our Education programming offered in the retail space to WebinarJam to run remote workshops. I continued to ship projects every 2-4 weeks and delegated tasks to have new content and/or programs for our merchant community. Created decks on brand identity(internal and external), produced events virtually, created a series of virtual events involving… Show more Since the closing of the LA Retail space, the team moved all offerings to still be available via digital efforts. I was responsible for moving our Education programming offered in the retail space to WebinarJam to run remote workshops. I continued to ship projects every 2-4 weeks and delegated tasks to have new content and/or programs for our merchant community. Created decks on brand identity(internal and external), produced events virtually, created a series of virtual events involving live website makeovers.

• Business Coaching & Entrepreneurial Development, Shopify Spaces

  • Apr 2019 - Feb 2020

  Greater Los Angeles Area I was hired to work out of Shopify’s Retail Space in LA, where we are merchant facing. Since going digital-by-default in February 2020, I provided business coaching on a 1:1 basis via GMeet and project managed our educational content. 1-3 appointments, daily - with new and experienced entrepreneurs. Responsible for spending 45 minutes with the merchant via Google Meet and resolving issues with the platform. Also responsible for assisting merchants with strategy, marketing, sales growth, and… Show more I was hired to work out of Shopify’s Retail Space in LA, where we are merchant facing. Since going digital-by-default in February 2020, I provided business coaching on a 1:1 basis via GMeet and project managed our educational content. 1-3 appointments, daily - with new and experienced entrepreneurs. Responsible for spending 45 minutes with the merchant via Google Meet and resolving issues with the platform. Also responsible for assisting merchants with strategy, marketing, sales growth, and much more. Show less



Dogwalks.com LLC

• Dog Walker

  • May 2016 - Feb 2019

  San Francisco Bay Area



AuPairCare Live-In Childcare

• United States
• Individual and Family Services
• 700 & Above Employee

• Matching Expert

  • Sep 2017 - Dec 2018

  San Francisco Bay Area I assisted U.S. families in Northern California with finding overseas Au Pairs who were to provide childcare and complete educational requirements in their time in the U.S. I managed a region of about 100 families at any given time and adhered to matching goals and deadlines I regularly exceeded my quarterly goals in matches. I assisted the family by providing suggestions of Au Pairs who fit their criteria, keeping 1-3 day contact on progression, help them navigate through online… Show more I assisted U.S. families in Northern California with finding overseas Au Pairs who were to provide childcare and complete educational requirements in their time in the U.S. I managed a region of about 100 families at any given time and adhered to matching goals and deadlines I regularly exceeded my quarterly goals in matches. I assisted the family by providing suggestions of Au Pairs who fit their criteria, keeping 1-3 day contact on progression, help them navigate through online database and self-service portal. Included Up Selling and Add-On services. Show less



Lush Fresh Handmade Cosmetics North America

• Canada
• Personal Care Product Manufacturing
• 700 & Above Employee

• Floor Manager/ In-Store Trainer

  • Oct 2010 - Jan 2016

  Sales Ambassador: Included meaningful selling, cleaning, ringing customers through POS systems (Santa Monica, CA/2010) (Sacramento, CA/2011). Floor Leader: Included meaningful selling, cleaning, ringing customers, coaching Sales Ambassadors through feedback and motivation (Sacramento, CA/2011-2012) (San Jose, CA/2013) (Roseville, CA/2014) (San Jose, CA/2015-2016) (Emeryville, CA/2016). In-Store Trainer: Responsible for training all new hires and keeping seasoned staff knowledgeable on… Show more Sales Ambassador: Included meaningful selling, cleaning, ringing customers through POS systems (Santa Monica, CA/2010) (Sacramento, CA/2011). Floor Leader: Included meaningful selling, cleaning, ringing customers, coaching Sales Ambassadors through feedback and motivation (Sacramento, CA/2011-2012) (San Jose, CA/2013) (Roseville, CA/2014) (San Jose, CA/2015-2016) (Emeryville, CA/2016). In-Store Trainer: Responsible for training all new hires and keeping seasoned staff knowledgeable on new and existing products, as well as company ethics (San Jose, CA/2015-2016) Show less