Assistant General Manager

• Aug 2021 - Present

Assistant of General Manager

• Aug 2018 - May 2021

Front Office Manager

• Nov 2016 - Aug 2018

Front Office Operations Front Office Operations

General Manager

• Jan 2014 - Apr 2016

• Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget. • Effectively manage and controlled all operational expenses including labor, overtime, supplies etc. • Ensure that the hotel met/exceeded Red Roof Inn standards for guest satisfaction. • As manager I was responsible for meeting all of the companies HR objectives and responsibilities pertaining to recruiting new GSR (Guest Service's Representatives). • I was also responsible to ensure that The Red Roof Inn stayed within good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, and other hotels, local schools, local government Lackland Airforce base. • Some of my other skills and qualifications include employee's staff training, scheduling staff work schedule, coaching new team leaders, and counseling guest on Inn processing procedures. • I have successfully achieved departmental operational objectives. • I have contributed analysis that led to the hotel's strategic plans and reviews of quality- service that have been given to the hotels guest. • Some of my other areas of expertise are maintaining the Front office, sales, contract negotiations and events coordination's. • Some of my other skills also include prospecting for new customer, marketing, creative writing skills, and proposals and contracts writing. • I was also responsible for the successful management of all online customer feedback responses particularly for Expedia, Trip Advisor, and other third party online feedback forums where I also had to coordinate my open guest room with online vendors to ensure that I did not over book my available room reservations. Assist in new hires and ongoing training. Direct and train new associates, front desk agents and operators and housekeepers.

Sales Coordinator

• Nov 2005 - Nov 2013

Assist in busy Sales department. Work closely with Director of Sales to promote and help maximize sales of guestrooms and meeting space. Primary focus includes handling incoming inquiries, making reservations, answering phones, filing, preparing monthly sales/statistical reports, preparation of proposals & letters and other miscellaneous duties as assigned by Director of Sales. Assist in busy Sales department. Work closely with Director of Sales to promote and help maximize sales of guestrooms and meeting space. Primary focus includes handling incoming inquiries, making reservations, answering phones, filing, preparing monthly sales/statistical reports, preparation of proposals & letters and other miscellaneous duties as assigned by Director of Sales.

Front Office Manager/ Night Auditor

• Sep 1998 - Aug 2004

• Conducted guest registration and special guest accommodation via data submitter and retrieval from reservation systems. • Oversaw the confirmation of pertinent information to prevent reservation conflicts of the number of guest and room rates. Controlled various acceptable payment transactions and substantiated, imprinted credit cards for authorization while using electronic acceptance methods to prevent cyber theft. • Oversaw daily balances while conducting routine audits and register checklist.