Experience

One Albania

• Albania
• Telecommunications
• 700 & Above Employee

• Sales Trainer

  • Jan 2023 - Present

• Expert

  • Sep 2021 - Present

• District Manager

  • Sep 2017 - Sep 2021

  - Build and follow a regional tailored business plan that will ensure Albtelecom being the local leader in terms of number of lines, revenues and quality of service delivery- Act as a coordinator towards other company groups in order to ensure that this business plan is fully and accordingly implemented- Manage, coordinate and supervise the entire commercial processes across a predefined geographic location- Responsible to act as a problem solver by addressing issues to the responsible teams in the company and outside of - Perform feasibility studies in the newly developed areas that are not covered by Albtelecom and deliver a number of propositions on how to efficiently penetrate in these areas- Follow the penetration projects together with the technological team and make sure that the necessary investments are done and the deadlines are met- Conduct and update a competitors' analysis in terms of products, services and partnerships in the respective region. Following this, is responsible to propose Albtelecom actions in response to the competitor findings- Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.- Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Show less

• Area Manager

  • Sep 2011 - Aug 2017

  Maximizing sales and profitability.Driving team performance.Systematic visits to sales points covered.Purity control at points of sale.Check uniforms.Control of work premises (tools needed to work) Control of promotional materials (posters, leaflets) Control of regional contracts that are not sent to the B.O (spelling errors, lack of subscriber data, etc.) Control in Customer Management Systems. Control specialists, sales knowledge about New Offers / Products active ones and old ones Control specialist knowledge about the procedures of Company Sales (Activation, Deactivation Agreement). Control the behavior and physical appearance of the Sales Representative. Control the visibility of stickers with company logo.Maintain contacts with the distributor / dealer on the issues in shops.Contact with persons who are interested in opening new sales points.Organizes movements on the ground on certain days during the various regional activities for sales representative.Visits at the competitors shops in the area.Monthly preparation of KPI.Preparation of weekly reports, monthly and yearly for the situation of dealer shops.To report immediately any incident related to Information Security Management System. To comply with Quality Policy, Information Security Policy, and all company procedures and regulations. To identify and record any service quality problem and take preventive and corrective actions. Market Research. Show less

• Shift Supervisor

  • Jun 2010 - Aug 2011

• Sales Representative

  • Dec 2009 - Jun 2010

  Deal with complaints from customersDiscover and handle concerns from customersArrange a number of status reports, for example activities, closings, follow-up and adherence to goals;Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the companyAdvertise and sell products and services of the company to current and perspective customers;Follow-up for collection of payments;Supply of direct and detailed training to new sales staff;Responsible for assigning new contractsResponsible for data modification in Customers Management System (Address , phone number , etc)Responsible for customer complains (wrong invoice, bad quality of service, etc)Responsible for correct completion of contracts and documents as requested by proceduresResponsible for informing the Area Manager and/or Regional Sales Manager regarding infrastructural problems within the shopResponsible for entering correct data in Customer Management SystemsContacting debt customersPromotion in AreaRetention process for cancelled contracts Show less


World Bank Albania
• Specialist

  • Sep 2007 - Nov 2009

Henry Hidrosanitare
• Economics Specialist

  • Sep 2005 - Aug 2007