Anisa Hala
Customer Service Advisor at DHL International Albania- Claim this Profile
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Bio
Credentials
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Confluence Fundamentals Badge
AtlassianMar, 2022- Nov, 2024 -
Jira Fundamentals Badge
AtlassianMar, 2022- Nov, 2024 -
The Complete SQL Bootcamp 2021: Go from Zero to Hero
UdemyOct, 2021- Nov, 2024 -
Software Tester
Software Development Academy, Albania
Experience
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DHL International Albania
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Albania
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Service Advisor
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Nov 2022 - Present
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action. • Convert any Inquiry into bookings as applicable to receive any company visitors at the reception desk. Take client bookings and inquiries. • Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airway-bill thus offering DHL’s most suitable service to the customer. • Provide follow-up for the call center agents during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards… • Maintain a thorough knowledge of all departments, DHL network, products, and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries with confidence at all times • Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly. • Promote and sell DHL’s value-added services such as Insurance, Import Express and participate actively in the Sales Lead program to contribute to the country's revenue. Show less
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EFA Solution
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Footwear Manufacturing
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1 - 100 Employee
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Senior Data Analyst
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Apr 2022 - Nov 2022
• Records and analyzes data to support management decisions. • Prepares sales forecasts based on market assessments and statistics. • Collaborates with the sales, marketing, and trade marketing team in the preparation of activity progress analyses and forecasts. • Analyzes data for all markets related to activities, investments, and promotional materials. • Collaborates with the purchasing or finance department to ensure data integrity in the electronic system on suppliers, items, price levels, and discounts. • Executes periodic reporting of standard reports according to the calendar determined by the head of the unit. • Compiles/presents reports and statistics according to the requests/needs of the managers and departments of the company. • Assists or directs (according to the project) implementations in current and new systems Show less
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Center of Educational Services
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Tirana, Albania
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Higher Education Institutions Specialist
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Mar 2018 - Apr 2022
• The first point of contact for current and/or interested students; • A representative for Admissions and Registrars regarding the recruitment, retention, advising, and registration of current and potential students for the current and new programs; • Maintain all student records and files; • Part of the Directory of Student Services in the development and scheduling of new student orientations; • Processing and generating matriculation numbers for each academic year; • Part of the working group for the State Matura Exams etc Show less
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ABF
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Tirana, Albania
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Operating Financial Officer
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Feb 2017 - Feb 2018
• Accomplishes finance human resource strategies by determining accountabilities. • Develops finance by contributing financial and accounting information, analysis, and recommendations to strategic thinking and direction. • Monitors financial performance by measuring and analyzing results. • Reports financial status by developing forecasts, reporting results, analyzing variances, and developing improvements. • Accomplishes finance human resource strategies by determining accountabilities. • Develops finance by contributing financial and accounting information, analysis, and recommendations to strategic thinking and direction. • Monitors financial performance by measuring and analyzing results. • Reports financial status by developing forecasts, reporting results, analyzing variances, and developing improvements.
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Accounting Data Reporting
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May 2016 - Jan 2017
• Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focussing on targets & achievements.• Studying full product lines, becoming an expert in product knowledge. Seek out new products that will help increase the company’s profitability. Supplier selection (& delisting).• Preparing different reports analyzing stock rotation, sales performance by category, and articles per each store, also different registration for items, the respective costs, inventory, etc. Control of the prices, and product movement, from the warehouse in all stores. • Working closely with the Operations team for update the trends and needs of the shops when making decisions on purchase items. • Ensuring all administrative and IT records are entered and updated correctly. Show less
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Brand manager ( Gosh Cosmetic)
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Oct 2013 - Apr 2016
• Executive Manager for Albania who takes care and manages the image of the brand with and outside Albania for Gosh cosmetics brand; • Financial management; Sales strategies; Experience exchanges for the market of finance• Analyse how the brand is positioned in the market and crystallize targeted consumers' insights• Create, send, and follow up on invoices;• Review and adhere to department budgets• Take brand ownership and provide the vision, mission, goals, and strategies to match up to• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)• Coach the team and get the best from everyone• Monitor market trends, research consumer markets, and competitors’ activities to identify opportunities and key issues• Oversee marketing and advertising activities to ensure consistency with product line strategy• Monitor product distribution and consumer reactions.• Brainstorm new and innovative growth strategies Show less
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Lorenco & CO. SHPK
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Albania
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Civil Engineering
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1 - 100 Employee
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Digital Data Entry (Part –Time)
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May 2014 - Dec 2014
• Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners • Type in data provided directly from customers • Create spreadsheets with large numbers of figures without mistakes • Verify data by comparing it to source documents • Update existing data • Retrieve data from the database or electronic files as requested • Perform regular backups to ensure data preservation • Sort and organize paperwork after entering data to ensure it is not lost Show less
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Beauty.com
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Retail
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1 - 100 Employee
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Financial Assistant and Chief of Marketing
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Feb 2011 - Dec 2013
• Process and prepare financial and business forms to check account balances, facilitating purchases, etc. • Perform routine calculations to produce analyses and reports as requested by the finance director • Help oversee and manage individual accounts • Create, send, and follow up on invoices • Review and adhere to department budgets • Collect and enter data for various financial spreadsheets • Review and audit financial statements and reports, ensure all calculations and data entries are correct • Reconcile any discrepancies or errors identified by conversing with employees and/or clients • Report any troubling discoveries or suspicion of wrongdoing to the proper authorities • Collect information for and prepare payroll payments for employees • Assist the financial director in creating financial reports regularly • Adhere to the company's or organization's financial policies and procedures • Answers question and assist stakeholders, customers, and clients as needed • Attend finance department and company-wide meetings, sometimes assisting with financial reporting to managers and senior executives • Suggest changes or improvements to increase accuracy, efficiency, and cost reductions. Show less
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Revista Anabel
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Tirana
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Beauty Editor (Part- Time)
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Mar 2010 - Oct 2013
• Selecting articles for issues and planning publication contents • Generating ideas for articles and features • Organizing meetings with writers and designers to discuss and plan the features section of the magazine • Commissioning features and stories from in-house writers or freelancers • Supervising staff, including freelance writers, and setting deadlines • Reading, writing, and researching features and articles • Rewriting, editing, proofreading, and subbing copy to ensure it is ready to go to press • Attending relevant events, fairs, and conferences • Ensuring that all feature articles comply with ethical codes of practice and legal guidelines Show less
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Education
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2007 - 2010
Polytechnic University of Tirana
Bachelor's degree, Mathematical Engineering, Math Engineering -
2011 - 2013
Polytechnic university of Tirana
Master of Science (M.Sc.), Mathematical Engineering, Math Engineering -
2022 - 2022
Software Development Academy
Software Tester
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