Experience

MTG Capital Sdn Bhd

• Malaysia
• Financial Services
• 1 - 100 Employee

• Customer Relationship Executive

  • Dec 2020 - Present



Zubina Jubilee Sdn Bhd

• Sales And Marketing Executive

  • Jan 2019 - Dec 2020

  Contributes information, ideas, and research to help develop marketing strategies. Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there.Making sure all guests receive a high quality of service.Meeting and greeting guests.Dealing with customers’ complaints and other problems.Planning marketing campaigns & packages for hotels.

• Front Desk Receptionist

  • Nov 2017 - Dec 2018

  Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the hotels. Announcing clients as necessary.Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer.Checking in guests, allocating rooms and handing over keys.Answering questions about hotel facilities and about local transport, places of interest and entertainment.Passing on any guests' problems to the appropriate member of staff.Answering the phone, operating the switchboard and dealing with the email and mail.Checking out guests, adding up their bills and taking their credit, debit card or cash payments.