Experience

Statworks Singapore

• Software Development
• 1 - 100 Employee

• Assistant Technical Manager

  • Sep 2007 - Present

   Involve in demo, training and technical support for educational products mainly Texas Instruments handheld technology and educational software. Conduct basic and advance training and after sales technical services to ensure all company’s solutions and applications are implemented successfully. Conduct onsite software/product installation, configuration and troubleshooting.  Assist sales personal in conducting pre-sales product demo and presentation. Update, manage, design and maintain product information and promotion. Maintain the client maintenance record for product and service purpose.  To provide the line mangers with the information that is going to be helpful in strategy making of the company. Assist manager to prepare and participate in a proposal and involve in tender preparation for governments and GLCs.  To prepare and update the training material, product manual and reference books that is related to the product solutions. To provide materials and resources to help customers successfully incorporate the product in their current environment.  Involves in troubleshoot of products, office’s network, office’s systems and the company’s server. Liable for the prompt technical assistance of the employees whenever they are stuck in a problem. Show less



TM NET SDN. BHD., KUALA LUMPUR

• Kuala Lumpur, Malaysia

• Customer Service Representative

  • Jun 2006 - Jul 2007

   Handling customer’s complaint in terms of billing and account. Communicate with customer via telephone.  Solve their problem regarding all queries and propose rebate for customer's account. Respond to customer via telephone, letter, fax and e-mail.  Provide report on daily basis.  Handling customer’s complaint in terms of billing and account. Communicate with customer via telephone.  Solve their problem regarding all queries and propose rebate for customer's account. Respond to customer via telephone, letter, fax and e-mail.  Provide report on daily basis.



AROMA SOFTWARE SDN BHD, KUALA LUMPUR

• Kuala Lumpur, Malaysia

• Internship

  • Jun 2005 - Sep 2005

   Build a system for tax solution TaxSolve 2005, with reference from Inland Revenue Board of Malaysia (Lembaga Hasil Dalam Negeri - LHDN). This system builds for financial firm (business purpose) and regular employee (individual).  Use the combination of software (Swing Empire, Net Beans, Database MySQL, etc) to complete this project. Use Open Laszlo Presentation Server to build CRM site and residential-based site, which use XML-based language LZX and Eclipse platform.  Build a system for tax solution TaxSolve 2005, with reference from Inland Revenue Board of Malaysia (Lembaga Hasil Dalam Negeri - LHDN). This system builds for financial firm (business purpose) and regular employee (individual).  Use the combination of software (Swing Empire, Net Beans, Database MySQL, etc) to complete this project. Use Open Laszlo Presentation Server to build CRM site and residential-based site, which use XML-based language LZX and Eclipse platform.