Experience

SLK SOFTWARE SERVICES PRIVATE LIMITED

• India
• 100 - 200 Employee

• deskstop engineer L2

  • Mar 2017 - Present

  • Working as Desktop engineer since 6th March 2017 • Troubleshooting the desktop applications. • Active directory administration. • Network health monitoring. • Working as Desktop engineer since 6th March 2017 • Troubleshooting the desktop applications. • Active directory administration. • Network health monitoring.



British Telecommunication

• Bangalore

• IT Analyst

  • Jun 2015 - Feb 2017

  ● Working as a IT analyst in British Telecom Company since 15 Jun 2015. ● Troubleshooting the problems by taking user system control. ● Resolving Software and hardware related issues. ● Supporting international BT users. ● Working as a IT analyst in British Telecom Company since 15 Jun 2015. ● Troubleshooting the problems by taking user system control. ● Resolving Software and hardware related issues. ● Supporting international BT users.



Renoivision automation services PVT.LTD

• Pune Area, India

• Desktop Support Engineer

  • Apr 2014 - Jun 2015

  ● Working as a Technical helpdesk engineer at “Renovision automation services PVT.LTD” ( for Wipro) since 10th April 2014 to 7th June 2015. ● Troubleshooting the user problems by taking remote. ● Installing and configuring the Wipro standard software’s. ● Outlook configuration and troubleshooting. ● For hardware issues we were arranging engineer to the location. ● Maintaining SLA. ● Working as a Technical helpdesk engineer at “Renovision automation services PVT.LTD” ( for Wipro) since 10th April 2014 to 7th June 2015. ● Troubleshooting the user problems by taking remote. ● Installing and configuring the Wipro standard software’s. ● Outlook configuration and troubleshooting. ● For hardware issues we were arranging engineer to the location. ● Maintaining SLA.



Genie customer management serives PVT.LTD

• Pune Area, India

• Technical Support Engineer

  • Oct 2012 - Feb 2014

  ● Worked as Tech support engineer at “Genie customer management service” (for Dell) from 15th Oct 2012 to 28 Feb 2014. ● Program designed to support efficient hardware resolution. ● Handling customers and there issues. ● Troubleshooting there problems and advise them to perform required troubleshooting related issues. ● Dispatching different hardware parts of all dell products like laptop server etc. ● Online process for different results across allover world. ● Maintaining SLA’s of customers. ● We process case in Siebel- Delta using Citrix and its applications. Show less