Claims Service Manager

• Sep 2021 - Present

Business Head

• Dec 2020 - Dec 2021

Operations Manager

• Feb 2019 - Sep 2020

. Handling claims team and allocating work to them. . Handling motor claims, registration of claims, Maintaining MIS and updating The same in software . Visiting insurance company, Surveyors and workshop for meetings. , Co-ordination with the workshop, insurance company branch, Investigators, surveyor and insured regarding the enrollment of data and collection of. Requisite insurance documents. . Quality Check of claims MIS and resolving pending claims. . Giving resolution to colleges, Insurance co. and Insured in an appropriate manner. . Attending customer query calls and handling customer complaint. . Handling Captive and Non captive claims. . Coordinating with Pan India claims team member for Oriental insurance claims and PSU co. . Meeting with garages for cashless Tie – ups with insurer. Show less

Assistant General Manager

• May 2017 - Feb 2019

 Take the vehicle status report from the floor in-charge.  Take the PNA report from spare parts department and manage it.  Take daily report from the advisor.  Take vehicle in and out report from the security.  Ensured that all services related activity are performed in an efficient, timely and professional manner.  Set a target with a team to achieve company goal.  Ensured all the complaints from the customer are resolved.  Developed strong customer and team relationship to drive customer satisfaction and revenue growth through customer visit.  Make sure customer satisfaction level should be high. Show less

Senior Operations Manager

• May 2016 - Apr 2017

. Handling claims team and allocating work to them. . Handling motor claims, registration of claims, Maintaining MIS and updating The same in software . Visiting insurance company, Surveyors and workshop for meetings. , Co-ordination with the workshop, insurance company branch, Investigators, surveyor and insured regarding the enrollment of data and collection of. Requisite insurance documents. . Quality Check of claims MIS and resolving pending claims. . Giving resolution to colleges, Insurance co. and Insured in an appropriate manner. . Attending customer query calls and handling customer complaint. . Handling Captive and Non captive claims. . Coordinating with Pan India claims team member for Oriental insurance claims and PSU co. . Meeting with garages for cashless Tie – ups with insurer. . Setting up the new process Show less

Assistant Surveyor

• Jun 2015 - Apr 2016

Conducting survey at allotted work shop with a days’ time.  Speaking and explaining customer about the given approval and notifying customers of the process and document.  Assessing loss as per the given description and negotiating labour with the repairer for minimizing loss.  Check all the provided document and policy terms with the system for any violation of insurance norms.  Following up with the insured for document and repairer for repair details as the repair progresses and after repair for invoice. Show less

Service Advisor

• Dec 2011 - May 2015

 Meet the customer and open the job card, give the approximate estimate and delivery date.  Vehicle details to be captured in log book and computer after every survey.  Spare part list to be given to spare part division and ensure that spares are available in time.  Any discrepancy in the delivery schedule to be brought to the notice of customer.  Vehicle to be ready as concern with wash and vacuuming and couple of hours before customer arrive.  Enter the vehicle details and prepare the daily report and delivery in process etc.  Fill the claim form and prepare the estimate survey of the vehicle.  Ensure the vehicle is ready in all aspects and inform the customer about the bill amount, liability & delivery time.  And lastly, satisfy the customer with the work done and explain him about the same. Show less

Technician

• Aug 2010 - Nov 2011

 Vehicle service 20,000 km , 40,000 km , 60,000 km, 80,000 km.  Spare parts list to be given to spare parts division and ensure that spares are available in time  major works like clutch overhaul, suspension overhaul, engine missing and miss firing  Vehicle service 20,000 km , 40,000 km , 60,000 km, 80,000 km.  Spare parts list to be given to spare parts division and ensure that spares are available in time  major works like clutch overhaul, suspension overhaul, engine missing and miss firing