• Oct 2022 - Present

I am responsible for developing Channel Partners to drive revenue growth of LogiKlu's SaaS products in CRM and Lead Generation. I work closely with both Company Management and Channel Partners to ensure mutual benefits and winning formula.

• Sep 2022 - Oct 2022

Evaluating customer's requirements and position software solution to satisfy needs.To prepare and do the presentation for highlighting the value of LogiKlu. Product marketing Initiatives for malking LogiKlu as an essential Sales Pipeline Automation software for increase in RoI . Customer Engagement and retention

Manager ,Solution Sales and ClientEngagement

• Sep 2022 - Present

Manager Retail Operations

• Jan 2009 - Aug 2014

Jan'09 - Aug '14 at Reliance Infocomm Ltd., Kolkata and Assam as Retail Service Manager . Job Role:  Taking care of iSAT, cSAT, rSAT scores of the entire zone by providing best customer service at all interaction points  Handling operations of 18 Distributors and 7 Reliance Mobile Stores, handling prepaid/ post- of GSM operations in Upper Assam, earlier in West Kolkata and North Kolkata cluster handled operations of both GSM and CDMA.  Reducing the churn % of the zone below the target. Ensure First Level Retention, base management, touch basing the customers, providing tailor made plans to corporate and high value customers.  Responsible for all 3G, postpaid, prepaid escalations of entire Upper Assam, managing the team of cluster COSD.  Increasing the revenue, business development activities at various level like MRMS, RMS, FOFO and distribution and acquisition of new customers  Arranging promotional camps for displaying and reaching out to prospective customers  Organizing and reviewing operation reach out for HNI customers  Maintaining Daily and weekly dashboards to increase the close looping and follow-ups  The CSAT score above 93% for the zone. First among the circle where 95% CSAT sore was achieved.  Initiating customer Loyalty programmes to increase customer satisfaction.  Training, certification & appraisal to CC staff for all touch points.  Planning of training, calculating cost of training so that maximum hours of training is given in lowest factored cost. Increasing certification scores and preparation of training modules.  Responsible for retail audit process score. Ensuring 0% error by backend team and <1% SR creation error by front-end and backend team also have lowest repeat SR scores also auditing various processes and parameters  Targeting 97% collection of the zone, reducing overdue in collectable, and increasing on time payment by customers.  Coordinating with Circle/ ASC/ Network/ RF/ O&M, etc. teams for Closure of issues Show less

Zonal Retail Operations SPOC/ Customer Service Delivery (North Zone, Kolkata)

• Feb 2006 - Dec 2008

Job Role: Ø Handling a team of 21 Distributors, 5 Territory Managers and 6 Airtel Relationship Centres. Ø Ensuring documentation compliance by sales force. Ø Processing of Claims and Settlement of Channel dues. Ø Maintaining Critical Reports, preparing Monthly, Weekly, Daily Dashboards & floating to Channel Partners, ARCs. Ø Analyze and improvise existing process or implement new process to reduce Complaints per Subs. Ø Liaison with All Departments for Complaints Resolution (IT, RAD, Switch, Marketing, Finance, CSD) Ø Root cause analysis to be done on all customer complaints and highlight the same to the Functional Heads. Ø Training of the channel resources on soft skills, products & compliance issues also of the Showroom Managers. Conducting Channel partners meet, R& R for the zone. Ø Overseeing the operations of Airtel Relationship Centers of the zone. Retention of high value customers. Ø Implementing Six Sigma Process to increase productivity. Ø Coordinating the manpower requirements in zone, taking interview and selecting suitable candidates Show less

WBCS Officer

• Sep 2005 - Feb 2006

Incharge of Co-operative Societies of Raniganj block(W.B) Ø Looking after the administration of co-operative societies, bank credit societies. Ø Responsible for loan disbursement for the whole block. Ø Operational head of all co-operative societies of the Raniganj block. Incharge of Co-operative Societies of Raniganj block(W.B) Ø Looking after the administration of co-operative societies, bank credit societies. Ø Responsible for loan disbursement for the whole block. Ø Operational head of all co-operative societies of the Raniganj block.

Customer care executive, caretouch department

• May 2004 - Aug 2005

Ø Looking after the VIP, Premier and Corporate Customers (Care touch Customers). Ø Provisioning services, explaining bill, close looping after problem solving and along with this maintaining data of floors performance and management of floor Ø Looking after the VIP, Premier and Corporate Customers (Care touch Customers). Ø Provisioning services, explaining bill, close looping after problem solving and along with this maintaining data of floors performance and management of floor