Group Chief Human Resources Officer

• Jul 2023 - Present

Expert Associate Partner

• Mar 2022 - Jul 2023

Chief People Officer - Lazada Malaysia

• Jan 2019 - Jan 2022

Responsible for people strategy & operations for Lazada Malaysia. Local team spans Commercial,User Growth, Marketing, Platform Health, Logistics and corporate functions amongst others.

CEO Projects (Commercial & Logistics)

• Jul 2020 - Jan 2021

# Aggressively growing our “Fulfilled by Lazada” business line through a combination of category operations, traffic management and logistics proposition

Acting Category Director - Fashion Cluster, Lazada Malaysia

• Jan 2020 - Jun 2020

6 months as the Acting Category Director for Fashion Cluster covering commercial performance, assortment management, seller acquisition, campaigns etc

Advisor - Human Resources

• Nov 2018 - Jan 2019

Head - Human Resource Centre of Expertise

• Jun 2014 - Oct 2018

Lead the HR-COE team responsible for designing & delivering HR programs, policies and processes across the value chain of employee experiences. From a functional point of view, I lead Recruitment, Employer Brand, Learning & Development, Leadership & Talent Management, Employee Engagement, Performance Management, Compensation & Benefits, end-to-end HR Operations incl. payroll, HR Generalists and Workforce Analytics. I also serve as a key interface to Telenor Group People Development.Role Highlights:1) Developing Digi's Employer Brand of "Freedom to Inspire the Next" and bringing it to life through proof points and external/internal storytelling2) Transforming L&D through Digital Learning platforms such as Lynda/Coursera/Udacity/Linux Academy with a particular focus on user adoption & development of digital skill-sets3) Enhancing Talent & Leadership Platforms to systematically identify, develop & grow talent across the company for future needs4) Building change readiness for Digital through a systematic, ongoing effort towards leadership, communication & change management5) Accelerating the development of company culture to embed desired traits of Innovation & Customer Obsession 6) Improving recruitment outcomes through operating model changes, employer brand development and use of analytics7) Introducing 'On-Demand Workforce' as an alternative staffing model to support Digital teams 8) Implementing a Performance & Rewards philosophy that breaks away from traditional practices to a dialogue driven, rating-less environment with manager discretion on increments & bonuses9) Pioneering a new way of work within HR anchored on Digital Employee Experiences (in-house Employee App and Chatbot) and Agile Practices (Sprints, Backlogs, Stand-Ups etc)10) Playing a key role in strategic commercial initiatives at the company level as well as meeting Digi's financial goals through intelligent & disciplined management of the staff cost budget Show less

Country Leader

• Jun 2013 - Jun 2014

Developed the foundations of the business i.e. go-to-market strategy, team structure, leadership hiring, client obsessed culture and team engagement:1) Responsible for consulting operations across all service lines in Malaysia (i.e. Talent, Rewards & Leadership consulting)2) Accountable for market strategy, revenue targets, client acquisition, service delivery, brand building, team engagement and financial management for Malaysia3) Champion the implementation of regional initiatives as well as Aon Hewitt values, culture & processes within the local delivery team4) Monitor & manage risks associated with ongoing business operations5) Represent the firm in public forums and contractual obligations Show less

Practice Leader - Talent

• Jul 2011 - May 2013

End-to-end accountability for the Talent Consulting practice in Malaysia in terms of go-to-market strategy, revenue targets, client acquisition, service delivery and team staffing. Mandate to significantly grow the business with a focus on annuity revenue streams:1) Executed a business turn-around in the Talent Practice and substantially grew revenue & customer satisfaction across a 24 month period2) Acquired a number of marquee (high value, high prestige) clients for the business with strong inroads into Government Linked Companies3) Expanded our presence in the core product areas of Employee Engagement, Assessments & Data Services while steadily building a foundation of higher value added advisory work4) Day-to-day management of practice operations e.g. front ending sales, project delivery, team hiring & staffing, client satisfaction, issue resolution etc5) Explored & built specific external partnerships that are aligned to firm strategy & goals Show less

Senior Consultant

• Apr 2009 - Jun 2011

Senior consultant within the Talent practice in Thailand advising clients on a range of human capital issues from both design and implementation perspectives:1) Part of the team responsible to steady the foundation & subsequently grow the Thailand business post the 2008 economic downturn2) Led a number of high value complex projects (from sales to delivery) focusing on areas such as High Performance Cultures, Talent Management, HR Effectiveness and Employee Engagement3) Parallel accountability to develop clients & business in Indonesia leading to acquisition of 3-4 key accounts and a re-launch of Best Employers Indonesia study Show less

Consultant

• Jun 2006 - Mar 2009

Part of the team responsible for delivery of solutions & advice to clients:1) Key areas of focus included Employee Engagement, HR Program Design and Competency Frameworks2) For approx. 15 months during this period, worked as part of the Outsourcing business unit on projects related to HR BPO and shared services transformation

Business Development Associate

• May 2001 - Mar 2004

Supported a national Business Development team for client acquisition. Areas of focus included proposal writing, client research, knowledge management and team coordination amongst others. Supported a national Business Development team for client acquisition. Areas of focus included proposal writing, client research, knowledge management and team coordination amongst others.