Experience

Perch Service Apartments

• India
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Aug 2011 - Present

  • Controlling the activities of Front Desk, Reservations, Cashiers, Travel Desk...• Responsible for the local area and International calling marketing. • Handling guest relation activities• Maintaining close working relationship with all departments to ensure maximum cooperation, productivity, morale and guest service.• Analyzing and investigating the guest comments and complaints.• Making Bill of all guests,Preparing Check-in and Checkout list.• Co-coordinating with all vendors for the smooth functioning of the Hotel• Co-coordinating with the all departments for the smooth functioning• Brief the staff on daily basis before the starting of the Hotel operation• Responsible for the scheduling of the staff• Maintaining the various reports of the Hotel• Responsible for the training schedule for the new join nee and make them familiar with the operational activities• Supervise and direct the daily activities of all Housekeeping staff.• Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.• Manage the inventory of supplies, linen and equipment and maintain their records. Show less

• Head Manager

  • Aug 2011 - Present

• Guest Relations Manager

  • Aug 2011 - Present