Experience

PENA4 TECH SOLUTIONS INDIA PVT. LTD.

• Assistant Production Manager

  • Apr 2015 - Jan 2020

  Visakhapatnam, Andhra Pradesh, India Responsible for the day to day running of the Production, working alongside the team to achieve targets and KPI’s. In charge of using high levels of planning and organization to meet company goals, develop people, and run an efficient operation. • Planning and organization skills to be able to run and monitor the production process • Ensure that the day-to-day operations of a business run smoothly. • To ensure SLA / TAT adherence based on business requirement • Scheduling… Show more Responsible for the day to day running of the Production, working alongside the team to achieve targets and KPI’s. In charge of using high levels of planning and organization to meet company goals, develop people, and run an efficient operation. • Planning and organization skills to be able to run and monitor the production process • Ensure that the day-to-day operations of a business run smoothly. • To ensure SLA / TAT adherence based on business requirement • Scheduling additional resource based on the client requirement • Monitor client standards and implement quality control programmers • DNFB Analysis and Management • Plan and implement procedures and systems to maximize operating efficiency • Direct the employee assessment process • Providing evidence and reports of KPIs to senior managers on a monthly basis. • Create monthly roster for Production Coordinators Team, Coders, Data Analyst Team and Coding Team Leads • Prepare revenue report, weekly OPS meeting report and submit them to Director and Manager • Collect, compile and report productivity to management on a regular basis • Answer client questions or concerns in a timely, informative, and professional manner • Delegating work to specific members of staff and then ensuring that the work is done properly. • Attention to detail to ensure high levels of quality • Maintaining good communication and working relationships with all departments • Frequently check-in with clients to confirm their satisfaction of services provided • Taking disciplinary action when necessary • Communicate and persuasively with your team, managers and clients • Keeping abreast of emerging technology changes and innovations. • Identifying business risks and opportunities through the analysis of information and results • Continuously measure and evaluate the departmental goals and all work processes. • Working alongside other Operations Managers on site to deliver continuous efficiencies and cost savings.

• Team Lead Client Service

  • Dec 2013 - Mar 2015

  Visakhapatnam, Andhra Pradesh, India Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance • Answer client questions or concerns in a timely, informative, and professional manner • Loading work sent by the client and make sure it is loaded into GURU • Check the work is load and delivered to client on… Show more Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance • Answer client questions or concerns in a timely, informative, and professional manner • Loading work sent by the client and make sure it is loaded into GURU • Check the work is load and delivered to client on time • Ensure work is delivered to the client including the team members • Seek assistance and report major problems to upper management • Work directly with clients to effectively manage their needs and preferences • Ensuring everyone meets the project deadlines • Onsite Invoice reports and billings • Generate Work Delivery, End of the Day Reports, Track Productivity, Resource Planning • Manage Clients Unbilled report • Check with the Client for additional work in holiday season and inform the production team • Check the weekly and monthly projection reports of the team • Obtain and process all client information and transactions • Check all invoices and send it to the finance team on a weekly basis • Check the productivity reports for the client and will be send by the team • Make sure weekly and monthly budgets are met

• Sr. Client Service Associate

  • Dec 2007 - Mar 2012

  Visakhapatnam, Andhra Pradesh, India Coordinating project schedules, resources, equipment and information liaising with clients to identify and define project requirements. Ensuring that client’s needs are met as the project evolves Responsibilities. • Loading work sent by the client and make sure it is loaded into the interface • Coordinate with the coding leads and assign the work to the coders • Create a project management calendar for fulfilling each goal and objective • Undertaking project tasks as… Show more Coordinating project schedules, resources, equipment and information liaising with clients to identify and define project requirements. Ensuring that client’s needs are met as the project evolves Responsibilities. • Loading work sent by the client and make sure it is loaded into the interface • Coordinate with the coding leads and assign the work to the coders • Create a project management calendar for fulfilling each goal and objective • Undertaking project tasks as required • Developing project strategies • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project • Assess project risks and issues and provide solutions where applicable • Respond the client emails • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures • Ensuring project deadlines are met • Determining project changes • Providing administrative support as needed Show less



Omega Health and IT Solutions

• Project Coordinator

  • Dec 2007 - Mar 2012

  Hyderabad, Telangana, India Coordinating project schedules, resources, equipment and information liaising with clients to identify and define project requirements. Ensuring that client’s needs are met as the project evolves Responsibilities. • Loading work sent by the client and make sure it is loaded into the interface • Coordinate with the coding leads and assign the work to the coders • Create a project management calendar for fulfilling each goal and objective • Undertaking project tasks as… Show more Coordinating project schedules, resources, equipment and information liaising with clients to identify and define project requirements. Ensuring that client’s needs are met as the project evolves Responsibilities. • Loading work sent by the client and make sure it is loaded into the interface • Coordinate with the coding leads and assign the work to the coders • Create a project management calendar for fulfilling each goal and objective • Undertaking project tasks as required • Developing project strategies • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project • Assess project risks and issues and provide solutions where applicable • Respond the client emails • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures • Ensuring project deadlines are met • Determining project changes • Providing administrative support as needed Show less



CRUX MANAGEMENT SERVICES LTD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Executive

  • Sep 2005 - Dec 2007

  Hyderabad, Telangana, India Handle phone, internet and face to face interactions with customers. Manage client adjustments, claims, quotations, and process customer orders. Network with all groups and departments involved in customer orders, processing and support. • Professional approach in answering calls and provides information about products and services, taking input of issues and their redressal thereof • Maintaining records of transactions and interactions • Appropriate and timely follow-ups wherever… Show more Handle phone, internet and face to face interactions with customers. Manage client adjustments, claims, quotations, and process customer orders. Network with all groups and departments involved in customer orders, processing and support. • Professional approach in answering calls and provides information about products and services, taking input of issues and their redressal thereof • Maintaining records of transactions and interactions • Appropriate and timely follow-ups wherever required • Escalate unresolved queries to respective departments for accurate redressal • Identifying new opportunities • Liaising with customers • Processing customer orders • Supporting sales and development departments • Dealing with adjustments • Escalating complaints • Updating database Show less