Vice President -Global Enterprise Sales & Partnerships

• Jun 2023 - Present

Program Director - Change & Adoption- Data Analytics

• May 2022 - Jun 2023

● In collaboration with BCG built implementation strategy to embed Data analytics into Business banker daily operating rhythm of 5000 bankers ● Help Design business banker customer interaction based on customer Insights delivered via salesforce. ● Embed data strategy across Business banking divisional leadership team. ● Support Leadership to Deliver customer success by 15% uplift in revenue @ 30% adoption rate. ● Create data feedback loop to improve ML & AI accuracy. ● Create communication & training strategy for bankers. ● Influenced consensus across Senior leadership team to embed Data strategy into scorecard. Show less

Head of Micro SME

• Sep 2021 - May 2022

● P&L owner Reporting into Group Executive Business Banking. ● Rebuild sales distribution, customer value proposition and marketing strategy for Australia.● Lead the implementation of these strategies through setting up of SME-Micro Vertical.● Redesign small business Value proposition for frictionless customer experience ● Designed sales strategy and managed sales cycle to deliver above systems growth YOY.● Redesign Risk framework in collaboration with other B2B verticals of the organizations● Engaged regularly with software sales vendors through sales pitches, RFI & RFP. Show less

Transformation Product Owner ( Micro SME )

• Apr 2021 - Sep 2021

• ● Lead strategy and transformation to develop an innovative GTM strategy for small business segment.● Redesigned customer experience to identify client needs. ● Created a flexible product distribution model across verticals to provide seamless Customer experience.● Recommended SAAS Tech solution for process improvement and Customer experience.● Created acquisition strategy to deliver superior revenue growth than competitors.● Developed product suite in line with customer needs.● Influenced and negotiated support from C suite and stakeholders for implementation of the strategy. Show less

Head of Consumer Lending ( Mobile)

• Oct 2017 - Sep 2021

● General Management responsibility of mobile lending Market segment channel ● Scaled a startup channel from scratch to over 150 staff and fostered collaborative work philosophy.● Built a diverse team of talented individuals across 25 nationalities by focusing on CX and sales skills.● Redesigned marketing strategy and refocused on digital sales Distribution. ● Helped redesign products to facilitate market penetration and increased products per customer from 1.3 to 3.6.● Redesigned Banks High exposure lending strategy focusing on risk appetite and market opportunity.● Created best performing sales vertical in the bank for 3 years running through consistent pipeline management. ● Improved staff engagement through innovative strategy focused on empowerment, inclusion, and mentoring. Show less

Transformation Product Owner (Home lending distribution)

• May 2017 - Oct 2017

● Lead the strategy and transformation for consumer lending division and delivered recommendation● Influenced stakeholders & C suite and secured unanimous support to implement. ● Designed Got to Market strategy including Distribution, market mapping, marketing, and process improvements. ● Successfully influenced and Negotiated adoption of this strategy with Key stakeholders.● Participated in various Enterprise sales demos and pitches from various SAAS providers

State Manager

• Dec 2016 - May 2017

● Built a culture of high performance by raising accountability, transparency, and empowerment● Collaborated with all distribution channels to introduce two new banking channels in NSW/ACT● Embedded a targeted talent management strategy, resulting in a 57% increase in consumer lending, 52% for insurance sales and 21% for wealth sales● Succeeded to increase over 10% growth in net profit YOY by increasing revenue and creating efficiencies● Sponsored various community organizations including netball, rugby, and junior cricket, worth over $2.5 million by engaging with club stakeholders and addressing mutual needs Show less

Regional Manager

• Jun 2015 - Dec 2016

● Implemented a performance and talent management process, which resulted in 65% increase in consumer lending, 37% for insurance sales and 15% for wealth sales● Coached staff on margin management, which resulted in over 16% growth in net profit YOY

Bank Manager

• Feb 2014 - Jun 2015

● Coached staff in sales skills, resulting in seven, cracking into top 50 best bankers in Australia.● Coached staff to generate over 131% or revenue result ● Focused on right talent strategy, resulting in a 40% increase in consumer lending, 12% for wealth sales● Designed a diverse team which improved consumer lending by 26% in FY14● Achieved annual rating of outstanding (highest possible) due to strong P&L growth and staff performance● Mentored Four staff in winning Alfred Davidson Award, which is the highest award in Westpac Show less

Executive Financial Adviser

• May 2011 - Feb 2014

Provided Financial advice to different customer segments ranging from consumer , SME , commercial and HNW over this period

Various roles

• Mar 2006 - May 2011

Various hospitality roles

• Sep 1999 - Oct 2005

Worked in different hospitality roles while I was studying Worked in different hospitality roles while I was studying