Experience

Emerald Leisures Ltd. (Club Emerald)

• India
• Hospitality
• 1 - 100 Employee

• F&B Operation Manager

  • Aug 2019 - Present

  Oversee entire Club F&B Outlets Operations  Help marketing team with F&B Marketing plan and try to achieve the budget and control expenses for maximize departmental profit, more particular for seeking excellence of the standards of service, food quality and presentation  Design all F&B menus and plan yearly festival and promotional events for Club Members.  Develop a relationship with regular customers  Communicate and build strong relationships with vendors  Adhere to food, health and safety standards  Plan, hire, train, oversee and manage the members of staff for a better efficiency  Always strive towards an exceptional customer experience



Meuse Jupiter Business Deluxe Hotel

• India
• Hospitality
• 1 - 100 Employee

• Banquet Sales Manager

  • May 2019 - Aug 2019

  Managed day to day operations of the banquet facility. This included booking and confirming a broad range of events for both corporate and social events  Negotiated pricing including sales minimums and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with great attention to detail  Up sold menu items to maximize revenues while providing increased value and an exceptional experience to our guests  Effectively communicated and work closely with Banquet, Culinary and all other operational departments to ensure smooth execution of all events including conducting weekly Banquet Event meetings with the Executive Chef and pre shift meetings with the Captains and Servers  Prospected new business by conducting quality outside calls and networking including attending marketing events  Continually met and exceed revenue goals



Fortune Group of Hotels & Apartments.UAE

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Night Operations Manager

  • Jun 2018 - Jan 2019

   Manage and monitor activities of all employees from various departments making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.  Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.  Conduct Briefing for all staff during Night Shift.  Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.  Maintain a professional and high quality service oriented environment at all times.  Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.  Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.  Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.  Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.  Oversee preparation of daily summary reports.  Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.  Be aware and able to enforce all fire-life-safety procedures.  Remain current in all updates with regards to new procedures and training.  Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.



Raviz Hotels Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Banquet Executive

  • Feb 2016 - Apr 2018

   Management of all aspects of facility set up, food and beverages service.  Supervise banquet supervisors, servers, attendants, bartenders and other staff  Oversee and participate in the process of disciplining and re-training of staff  Monitor and motivate team members to ensure that they have every opportunity to achieve job satisfaction and career development  Certified person in-charge affiliated to Dubai Govt. for maintaining hygiene in entire F&B Section  Responsible for quality and cost control in F&B Operational areas  Communicate with the kitchen and other departments regarding the facilitation of catering functions  Responsible for bookings, confirmations, billings, generating proposals and contracts  Help management to generate sales & revenue, discuss on special promotions & forthcoming products  Carry out disciplinary action and supervise the performance as required  Approaching potential customers with the aim of winning new business  Representing company at trade exhibitions, events and demonstrations



The Orchid,Mumbai

• Hospitality
• 1 - 100 Employee

• Banquet Sales Executive

  • Dec 2011 - Dec 2014

   To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and Email, preparing brochures as required  To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities.  Responsible for bookings, confirmations, billings, generating proposals and contracts.  Interfaces with other departments to ensure proper set up for successful coordination of events.  Communicates with customers before, during and after event.  Consistently demonstrates superior customer service skills and acts as a positive role model.  Coordinating all details for the client, including food and beverage, AV equipment,  Entertainment, required licenses etc.  Responding to and coordinating all internal meeting requests.  To liaise at all times with all` team members and work as a team to reach targets set by the Management.  To maintain and communicate event information calendar.  Holds a database of contacts for repeat and future bookings.  To maintain and develop contact with professional bodies and potential clients.



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Guest Service Associate

  • Nov 2000 - Dec 2011

   Responsibility of Hall In charge so a role model in department To ensure the good service and support to the guests with available resources.  Responsible for venue setups with in desired time.  To derive different teams according to the tasks given.  Responsible for managing beverages store of the department.  Responsible for holding station to take, deliver and provide defect free exceptional services. To serve the orders in hotel rooms maintaining the desired procedures.  Handling the elevator (service pantry).  Base operation comprise of trolley and tray layout according to order. Maintaining all required misa for smooth operation.  Responsible for TBM process in department