Experience

GOA VILLAGIO By Crystal Hospitality

• 1 - 100 Employee

• Managing Partner

  • Jan 2020 - Present

  Successfully took Hotels on lease such as Goa Villagio Resort & Spa (66 room inventory, 4 Star Category) & OS By The Sea (Luxurious villas) Successfully took Hotels on lease such as Goa Villagio Resort & Spa (66 room inventory, 4 Star Category) & OS By The Sea (Luxurious villas)



The Leela Palaces, Hotels and Resorts

• India
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Oct 2003 - Present

• Duty Manager

  • Oct 2003 - Feb 2007



The Atria Hotel

• India
• Hospitality
• 1 - 100 Employee

• Asst Front Office Manager

  • Mar 2007 - Present

  1.To manage the department’s operations effectively, in accordance with the set hotel service quality standards.2.To contribute, co-ordinate and develop all Reception issues and projects as required and assigned by the General Manager.3.Completion and implementation of operation check list at various levels of Front Office Operations.4.Generating daily revenues report of the hotel formalized and implemented procedures and accordance with annual internal audit recommendations.5.Interaction with guest through mailers and more often, in person. Show less

• Asst Front Office Manager

  • Mar 2007 - Sep 2007

  1.To manage the department’s operations effectively, in accordance with the set hotel service quality standards.2.To contribute, co-ordinate and develop all Reception issues and projects as required and assigned by the General Manager.3.Completion and implementation of operation check list at various levels of Front Office Operations.4.Generating daily revenues report of the hotel formalized and implemented procedures and accordance with annual internal audit recommendations.5.Interaction with guest through mailers and more often, in person. Show less



Aim & Crystal Hospitality

• Managing Director

  • Apr 2016 - Nov 2021

  1,Expanding business and consistently improving profitability of the company; identifying new streams for ong-term revenue growth 2.Designing successful business expansion strategies using customer & market feedback 3.Formulating business goals, short-term and long-term budgets and developing business plans for its accomplishment 4.Operating hotels on lease and running on full capacity 5.Reorganizing & controlling food / beverages cost, managing financial budgeting, forecasting, inventory control, MIS, finalizing P&L account of the department 6.Developing & implementing procedures, control systems for maintaining hygiene & quality standards; leading efforts for streamlining processes and generating cost savings in operations 7.Analyzing the sales trends & developing additional opportunities to enhance sales in close conjunction with the Unit Managers & Marketing Team 8.Ensuring profitability of operations and supervising all aspects of hotel management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards 9.Coordinating manpower planning, recruitment, selection, induction and socialization activities in the organization and spearheading policy formulation 10.Ensuring high quality services, resulting in guest delight and optimum resource utilization for maximum service quality 11.Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly 12.Interacting with the operating staff for ensuring upkeep of restaurant and kitchen equipment in perfect order 13.Interfacing with other departments for requisitions, re-stocking and inventory according to set standards; procuring equipment for the banquet facility and food items for the F&B Department 14.Liaising with local authorities to ensure smooth operations & compliance to government regulations Show less



Majorda Beach Resort, Goa

• Front office Manager/Sales Manager

  • Oct 2007 - Jun 2016

  1.Handling day to day Front Office & Expanding business and consistently improving profitability of the company; identifying new streams for long-term revenue growth 2.Designing successful business expansion strategies using customer & market feedback 3.Developing & implementing procedures, control systems for maintaining hygiene & quality standards; leading efforts for streamlining processes and generating cost savings in operations 4.Analyzing the sales trends & developing additional opportunities to enhance sales in close conjunction with the Unit Managers & Marketing Team 5.Ensuring profitability of operations and supervising all aspects of hotel management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards 6.Management, Budgeting, Forecasting & Cost Control, Policy/ SOP Formulation, 7.Identifying new markets and business opportunities and increase sales to meet the budgets. 8. Respond to all guest inquiries in professional and timely manner Sales Operations Show less


The Kenilworth Beach Resort
• Asst.Manager Front Office

  • Dec 2002 - Sep 2003

Majorda Beach Resort
• India
• Recreational Facilities
• 1 - 100 Employee
• Asst.Manager Front Office

  • Mar 1999 - Jul 2002