Experience

VSoft Technologies Pvt. Ltd.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Team Lead Manager Banking Bpo and Non Bpo Process

  • Dec 2015 - Present

  Working Experience : 6+ Years(From Dec – 2015 to till date). 2 Years in Domestic Process(2013 – 2015). Current Employer : Vsoft Technologies Pvt Ltd. Designation : Team Leader. Roles & Responsibilities : • Online chats and email support to the customers using the security products of various brands on their computers. • Documenting any major problems customers are facing with the products in large numbers and reporting it to the concerned department. • Training the new employees in the particular division. • Managing overall 150 employees both day and night shit. • Providing customer service and understanding the needs of the client. • Managing the team effectively to ensure achievement of target and performance. • Presentation of proposals for business development. • Establishing work plans. • Delegating assignments to team members. • Supporting customers by emailing and online chats by giving them technical solution of their product in use. • Documenting problems of a particular product in large numbers & reporting to company and concerned department. • Review and sign off on requirements, process flows, gaps, and design documents. • To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members. • Socialize the changes in business processes and organizational design. • Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers. • Generating leads and business opportunities. • Communicating with clients regarding grievances from the company and also giving new information on new products or services. • Making calls to the customer after generation of their first bill. • Determining the needs of the client. • Overseeing the quality of deliverables. • Good typing skills of 50 wpm. • Knowledge with – MS Excel, Office. Show less