Anil Gupta
IT Specialist at CSM Ingredients- Claim this Profile
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Bio
Credentials
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As Trainee Engineer in wireless and telecom
CETPA Infotech Pvt. ltd.Aug, 2016- Nov, 2024 -
Internship Telecom Engineer
BSNL LTDAug, 2014- Nov, 2024 -
Cisco Certified Network Associate Industrial (CCNA)
Cisco -
ITIL Service Operation
YouTube
Experience
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CSM Ingredients
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Luxembourg
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Food and Beverage Manufacturing
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200 - 300 Employee
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IT Specialist
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Nov 2022 - Present
• Installations Lab Equipment's Farinograph, ExtensoGraph and preparing Documentations Provide onsite support to Authorized Users with operational and technical • Resolve incidents and problems associated with EUC equipment • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future • Support Authorized Users in connecting to company network LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments • Provide repair and maintenance for mobile devices fetching Landline over VOIP, AVAYA telephone installations and services • Installations and setting up Workstation for new Users, upgrade and repair EUC equipment • IT Inventory management and control • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output • Provide warranty and break/fix support for networked printers and scanners • Configure and support end users on mobile computing platforms • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc • Create, change and remove printer configurations and queues based on requests and in accordance with SLAs • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. • Utilize problem management database and systems to track and report on customer calls and requests. • Working HDA Ticketing, Azure AD, One-drive SCCM for end users with remote help
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Honeywell
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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IT Admin & Desktop Support Engineer
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Sep 2022 - Present
• Preparing Devices for Workstations at the office and remote Home Office .Configurations Desktops, Laptops, Mobiles, And Ipdas for New Users .Onboarding new Employees Guiding Honeywell Networks Platforms And User Interface . Taking care and fulfillment of IT Devices and IoT for new Users Provides on-site support at the locations agreed by Wipro\” Honeywell” • Field Users Support • Registration and confirmation of incidents • Routes to resolver group as appropriate • Re-routes incident tickets • Escalates tickets not resolvable by FS, in accordance with “Honeywell” escalation procedures • Participates in on-site meetings as needed • Drives the team to reach defined targets • Ensures that all SLAs are under set parameters Handles leave management • Communicates updates from “Honeywell” to the entire team ,Handles escalated calls • Provides appropriate training to the team members • Works on technical issues escalated by the team members, Ensures that attrition is minimized, Responsible for Service ticket creation/assignment/categorization/prioritization/escalation/tracking/closure and feedback as per defined SLA in the SOW •Responsible for acknowledging issues reported by users through Calls / Chat / Email / Portal during the assigned period • Routes / follows up on tickets with other PRGs • Identifies the trend of calls/tickets and highlights it to SME / TL / Incident manager as applicable for Outage confirmation • Creates child tickets and tags them with Parent tickets • Tracks resolution and updates KB. • Calls back the user and confirms resolution (wherever applicable) Provides status updates on the Problem ticket Provides status updates on the Change ticket • Responsible for initiation and management of Virtual Support / Remote Desktop Support team • Oversees staff activities and co-ordinating remote Engineers on different site . Re-imaging, Disposal and Full-filament of IT devices and IoT according to the demand and supply
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Circ
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Desktop Support Engineer
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Jul 2019 - Sep 2022
● Technical Project documentations , Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support ● Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices ● Printer break-fix and installation ● Disposal, redeployment and Asset reclaim ● Shipping coordination ● Data Backup and Data Recovery coordination ● Hardware Refresh ● Warranty and Out-of-warranty repair and replacement ● Depot Services ● Walk Up Support ● Spare parts management ● Executive (VIP) Support ● Audio and Video Support including Health Checks ● Inventory and Asset Management – Depot Operations ● Coordinate with external vendors for dispatch support ● Identify and resolve hardware and software application conflicts ● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents ● Responsible for asset tagging and entering all incoming equipment into our asset management system ● Collaborate with cross-functional teams to properly onboard incoming new hires ● Ensure that hardware is properly assigned and updated in our management system ● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment ● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ● Ensure that resolutions are consistent with company standards and policies
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HARPY Core Network India Pvt. Ltd.
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Telecommunications
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1 - 100 Employee
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Installation and commissioning Engineer
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Aug 2016 - Oct 2017
Upgradation of Li-battery on BTS site, planning, design, installation, commissioning and testing of mobile radio repeater systems Monitoring/surveillance of network elements using a management operations system, analysis of faults and fault rectification, and coordination of field services Product support and technical contact for the customer; by phone and on-site Troubleshooting, system measurements, error analysis, and carrying out maintenance work co-ordinating with technicians for all local BTS site ain technical customer point of contact for the project Supports the SDH Upgrade project team in the design of a DWDM solution including: Prepare factory testing documentation and support factory testing activities including: DWDM link/system commissioning Ethernet and E1 client interface testing Element and Network Management System
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Education
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2018 - 2022
Frankfurt University of Applied Sciences
Master's degree, Information Technology -
2012 - 2016
Punjab Technical University
Bachelor's degree, Electrical, Electronics and Communications Engineering
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