Experience

Morafiq_AD
• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee
• Manager - Off Airport Check-in operations

  • Jul 2022 - Present


Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Customer Services Officer

  • Feb 2013 - Jun 2020

  - Front line officer to involve and settle all passenger related issues for a smooth travel . - Communicate effectively to convey the policies and procedures by not compromising to the safety of travel but with empathy to the issues facing by passengers. - Responsible for people management. Over all supervision of about 60 staffs at a time on check-in /boarding /transit areas. - Responsible for on time departure of flights. Make sure all policies and procedures for acceptance of passengers and bags are met . - Take decisions in visa procedures,acceptance of dangerous goods as per approved manuals . - Meeting the deadlines of all decisions to complete the procedures on time . - Responsible for staff management. Recognition,grooming / performance audit ,disciplinary actions ,proper online filing and recommendations for further improvement when needed. - Allocation of staffs ,Rotation, Swapping,On time decisions on complaints etc. - Proper and timely reporting on daily activities,health and safety issues,post flight reports, Complaints,Possible threats ,recommendations for improved services . - Coordinating with stakeholders such as civil aviation,police,security,transportation,baggage services,lost and found,reservation,call center ,lounges,cleaning team etc for smooth operations. Show less



Abu Dhabi International Airport

• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee

• Duty Operations Supervisor

  • Oct 1993 - Feb 2013

  - Responsible for compliance of policies and procedures for 24 customer airlines operatinf from Abu Dhabi Airport. - Peoples Management. Staff allocation,Rotation,Swapping,Solving complaints ,disciplinary actions,Recognition ,Motivation ,filing of personal reports. - Proper and on time reporting on daily movements,health and safety issues,post flight reports ,recommendations for further improvements and avoiding delays of flights etc - Preparing and forwarding reports for customer airlines. - Supervision on staffs ,excess baggage cashiers ,reservation and ticketing ,check-in ,boarding ,transit areas. - Regular auditing in staff performance / grooming standards / house keeping of area of operations etc. - Effective communication with customer airlines,stake holders such as immigration,police,baggage,transportation,lost and found,lounges etc for smooth and on time operations. - Taking on time decisions on visa procedures,acceptance of dangerous goods as per approved manuals and procedures. Show less



Malayala Manorama

• India
• Advertising Services

• Overseas News Reporter

  • Jan 1995 - Jan 2002

  - Reporting daily news / features / Interviews with political leaders / Cine artists / Writers . - Keeping regular contacts with government sources,public associations,schools,embassies and social workers. - Reporting daily news / features / Interviews with political leaders / Cine artists / Writers . - Keeping regular contacts with government sources,public associations,schools,embassies and social workers.