Digital Marketing Manager

• Jun 2023 - Present

Cast Member

• Dec 2021 - Feb 2023

• Consistently provided excellent customer service, achieving a customer satisfaction rating of 95% based on surveys conducted by the company. • Demonstrated flexibility and adaptability by working in multiple roles, including box office, guest services, and concessions, contributing to a team goal of reducing wait times for customers by 25%. • Assisted with inventory management and restocking of supplies, contributing to a 20% decrease in waste and a 10% increase in profitability. • Consistently provided excellent customer service, achieving a customer satisfaction rating of 95% based on surveys conducted by the company. • Demonstrated flexibility and adaptability by working in multiple roles, including box office, guest services, and concessions, contributing to a team goal of reducing wait times for customers by 25%. • Assisted with inventory management and restocking of supplies, contributing to a 20% decrease in waste and a 10% increase in profitability.

Digital Marketing Intern

• Apr 2022 - Jun 2022

• Developed and implemented digital marketing strategies on major platforms such as Facebook, Instagram, YouTube, and LinkedIn that resulted in a 15% increase in brand awareness and engagement. • Analyzed marketing campaign results and provided insights for optimization that led to a 15% increase in conversion rates and significant decrease in cost-per-acquisition. • Created plans for future marketing campaigns and successfully rolled out campaigns within the given timelines that resulted in a 25% increase in leads generated. • Managed and curated all social media channels, creating posts and updates that maintained engagement and increased brand visibility, resulting in a 30% increase in social media following and a 15% increase in website traffic from social media. Show less

Recreation Specialist

• Jan 2022 - Apr 2022

• Utilized MS Excel to manage student sign-in and sign-out procedures, creating an efficient system that reduced wait times by 30% and minimized errors in tracking equipment usage. • Maintained accurate records of equipment usage and inventory levels, reducing equipment loss by 20% through improved tracking and reporting. • Provided excellent customer service to students, faculty, and staff, answering questions and resolving issues in a timely and professional manner. • Demonstrated strong attention to detail by ensuring that all equipment was properly cleaned and sanitized before and after each use, maintaining a safe and hygienic environment for all users. Show less

Customer Experience Associate

• Oct 2021 - Dec 2021

• Operated cash registers and processed an average of 40 transactions per hour accurately and efficiently, handling cash, credit, and debit payments, and balancing daily cash drawers with zero discrepancies. • Participated in team meetings and provided input on process improvements and customer service initiatives, demonstrating excellent communication and teamwork skills. • Consistently met or exceeded performance targets, including upselling Walmart Mastercards and raising donations for "Spark a Miracle" campaign, customer service metrics, and attendance standards, resulting in recognition and rewards from management. Show less

Digital Marketing Manager

• Aug 2019 - Aug 2021

• Spearheaded extensive market research and data analysis to identify target audiences and develop effective audience segmentation strategies for digital marketing campaigns. • Devised and executed comprehensive digital marketing strategies for Restokart's e-commerce platform resulting in a 45% increase in website traffic and a 30% increase in sales revenue. • Leveraged digital marketing tools such as Google Analytics and AdWords to track and analyze campaign performance, and make data-driven decisions to optimize campaigns for maximum ROI. • Collaborated with creative teams to produce engaging visual content for social media and email marketing campaigns, resulting in a 30% increase in social media followers and a 40% increase in email open rates. • Formulated and presented detailed reports on the progress of campaigns, highlighting key performance indicators like click-through rate, conversion rate, and return on ad spend, to senior executives. Show less

Social Media Planning Intern

• May 2019 - Jul 2019

• Assisted in developing and executing social media campaigns on various platforms such as Facebook, Instagram, and Twitter. • Curated social media content calendars with engaging and relevant content, resulting in a 20% increase in social media followers. • Analyzed and researched to identify target audiences and create targeted social media advertising campaigns, resulting in a 30% increase in website traffic from social media platforms. • Mapped and reported on campaign performance and implemented data-driven recommendations to optimize campaigns, resulting in a 15% increase in engagement rate. Show less

Social Media Marketing Intern

• Mar 2019 - Apr 2019

• Assessed competitive landscape to identify key trends and opportunities in the market, resulting in a 15% increase in engagement rate and a 10% increase in followers on Instagram. • Tracked social media channels for brand mentions, customer feedback, and industry trends, delivering regular reports to the team to guide strategy and decision-making. • Addressed customer inquiries and comments on social media channels promptly and courteously, achieving a 95% customer satisfaction rating. • Oversaw social media advertising budgets and fine-tuned campaigns to guarantee maximum ROI and efficiency. Show less

Digital Marketing Intern

• Dec 2018 - Feb 2019

• Contributed to the development and implementation of digital marketing campaigns across various platforms, resulting in a 15% increase in website traffic and a 10% increase in conversion rate. • Monitored and evaluated campaign performance using tools such as Google Analytics and Adobe Analytics, providing data-driven recommendations to optimize campaigns, resulting in a 20% increase in click-through rate. • Researched and analyzed keywords to optimize website content and increase organic search traffic by 25%. • Scrutinized website data and generated weekly reports on website traffic, user behavior, and conversion rates, resulting in a 10% increase in overall website performance. Show less