Experience

Foreverkidz

• India
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operation analyst

  • Jul 2023 - Present

  *I use Uniware Dashboard to automate many of the tasks involved in order processing.This helps to improve efficiency and accuracy. *handling marketplaces Firstcry,tataclick,nykaa,Ajio,shopify etc *Successfully managed a team of 10 employees and ensured that all customer inquiries were handled in a timely and professional manner. *Managed and supervised the dispatch and customer service department, effectively leading the team. *Monitored and analyzed performance metrics to identify areas for improvement within the department. *using shiprocket dashboard for create order and analysis all carrier partner. *Maintained accurate management information and generated reports to track departmental performance. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Process Assistant

  • Sep 2020 - Jul 2023

  Handling Team of over 30 Associates and Problem Solvers for Inbound Operation. Responsible for the Dock Operation (Freight Scheduling), Sorting, Stow and Customer return Process. Responsible to resolve the Tickets with in SLA assigned by Seller Support to FC. Ensuring that all the shipments should be stowed within SLA. Submit report of Dock Operations (Appointments), Stow and Customer Return on Daily Basis. Cross check for the rejected shipments. Control inventory levels by conducting physical counts, reconciling with data storage system.Maintains physical conditions and cleanlinessby planning.Maintains warehouse staff by discipline andtraining employees. Show less

• Operations Associate

  • May 2018 - Jul 2023

  * Team Work in warehouse in Inbound and Outbound Function of Fulfillment Center.,The functional activities include receiving shipments (from Sellers), Document verification, stock inbounding, Order Processing, Customer Returns Processing and Outbound of customer and Removal Shipments At Determined Time.* Along with operational Responsibilities, the major focus Remains on delivering best quality and making sure end to end quality. * Daily inventory quality check on all item.* Keeping a Strict Supervision over FIFO methods in outbound customer shipment.* Coordinating with other department such as procurement, Facility, Safety of the warehouse facility in overall manner.* Maintaining Safety standards on floor by ensuring timely audits. Show less