Experience

University Pediatrics

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Resident team Assistant

  • Jul 2021 - Present

  Assists doctors, nurses and patients Handles any prior authorization Schedules, reschedules or cancels appointments Follows patients labs until finalized Interviews parents before discharged Updated patient lists and Sign outs Informed doctors of any positive lab results Verified insurance Updated patient information Organize floor meetings with residents on a regular basis Assists doctors, nurses and patients Handles any prior authorization Schedules, reschedules or cancels appointments Follows patients labs until finalized Interviews parents before discharged Updated patient lists and Sign outs Informed doctors of any positive lab results Verified insurance Updated patient information Organize floor meetings with residents on a regular basis



Rapid Finance

• United States
• Financial Services
• 100 - 200 Employee

• Submission coordinator

  • Jul 2022 - Mar 2023

  Reviewed submission packages from BAs to determine if they are complete and will not be deemed dead-on-arrival by our partner funding companies Submitted packages to funding companies via email or web portal Distributed decline or incomplete notices from partner companies to BAs Recorded all quote offers in Salesforce Marble or future system Refactored all quote offers from partner companies and distributed to BAs Gathered and distributed stipulation requests from partners and distribute to BAs Sent or uploaded additional documentation to partner companies Verified and recorded funded deal terms and commission details in Salesforce Marble or future system



Meridian

• United States
• Internet Publishing

• Medicare Customer Service Representative

  • Feb 2021 - Jul 2021

  Received and processed incoming telephone requests, voice mails and emails from members, clients and pharmacies Logged and tracked calls using help desk proprietary software Ensured that all Customer Services’ documents and databases are maintained accurately Interview caller to gather information about the problem(s) and lead the caller through to a successful problem resolution in reference to pharmacy benefit management claims Changed/Updated primary care doctor Handled all TPL issues Assisted members schedules appointments Helped members resolve billing issues



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Document Specialist

  • Jun 2020 - Jul 2021

  Analyzed documents and data to verify accuracy and identify appropriate next steps based on analysis Communicated clearly with all parties on updates and necessary conditions Worked with urgency on priority items Consistently meet minimum production goal numbers and quality metrics Identified data gaps and request required documents to meet investor and/or regulatory guidelines Managed a loan pipeline daily to address any items that need action Found potential solutions using available resources



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Measure advisor

  • May 2017 - Jun 2020

  Sold over 80,000 daily • Worked directly with Home Depot stores an customers • took over calls 100 daily • Worked with floor plans • Provided excellent customer service •data entry • Fast Paced Sold over 80,000 daily • Worked directly with Home Depot stores an customers • took over calls 100 daily • Worked with floor plans • Provided excellent customer service •data entry • Fast Paced