Investment Recs and Reporting Manager

• Oct 2020 - Present

Investment Control Team Leader

• Mar 2019 - Oct 2020

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.Manage the Investment Reconciliation Team for the Monthly/Quarterly Valuation and Solvency II reports balancing the workload across the team and the accuracy of the data.Coordinate and monitoring the project assigned to my team (IDD, DataVision testing, Look-trough, Permissibility, Books Aggregation, Direct Investment upload/HLI).Coordinate an Access database and VBA macros that convert the format received for the over 200 DFMs/Custodians in a format suitable for the checks and the upload for Solvency 2 reports.Support the Development team sharing resources for testing and coordinate training for new release for our in house software for reporting data (DataVision)Involved in the recruitment of new staff and mentoring and training up junior and new staff, providing prompt and accurate information on individual performance. Show less

Investment Reconciliation Specialist

• Dec 2017 - Mar 2019

Responsible for the timely Policy Reconciliation Process for a large and diversified Custodian Base. Monitoring of Custodians portfolios and investigation of any large unexplained discrepancy and any unrecognised asset identifier, and ensuring Custodians are purchasing assets in accordance with the agreed guidelines. Data Management - Support Quarterly Solvency II process for Investment QRT (S.06.02 and NST 13) by gathering the data from different Custodians and by ensuring data are received in a timely and accurate manner. The role is responsible for reviewing data received (responsible for data cleansing) and for the preparation of QRT templates (S.06.02 and NST 13). Understanding of annual Solvency II Investment reports: Gather and review data for Income, Gains/Losses (S.09.01) and deal with Data-providers for look through (S.06.03). Asset Review: Review and Investigate all assets without an Identifier (IE ISIN/SEDOL) and source the required data for an accurate assessment. Escalate to the Investment Team and to Senior Management where required. Reporting: Generate MI for Investment Committee reporting and support the annual valuation process for External and Internal Auditors. Support Legal and Governance with the on-boarding process of new Custodians by ensuring the relevant counterparties are able to meet the required standards for data-feeds to allow the Company to meet its Regulatory obligations; Experience in continuous improvement of operational processes and systems, with an appreciation of the concept of controls and risk management in a regulatory environment. This includes review of risks, bottlenecks, issues, and dependencies. Act as first point of contact for Internal (Customer Operations, Finance, Actuary, Sales and so on) and External counterparties (TPA, Custodians, Fund Managers and so on). Show less

Asset Administrator

• Dec 2015 - Nov 2017

• I’m lead the Custodian/DFM Reconciliation process by ensuring processes and procedure manuals are followed so that best practice is consistently adhered to. • I’m Co-ordinating the Quarterly Solvency II process for Investment QRT (S.06.02 and NST 13) by gathering the data from different Custodians and by ensuring data are received in a timely and accurate manner. The role is responsible for reviewing data received (responsible for data cleansing) and for the preparation of QRT templates (S.06.02 and NST 13). • Understanding of annual Solvency II Investment reports: Gather and review data for Income, Gains/Losses (S.09.01) and deal with Data-providers for look through (S.06.03). • I’m generating MI for Investment Committee reporting and support the annual valuation process for External and Internal Auditors. • I ensure that all customers are provided with relevant information at appropriate times throughout the life of products to enable them to manage their reasonable expectations regarding the potential future benefits available. • Support Legal and Governance it’s one of my principal task, with the on-boarding process of new Custodians by ensuring the relevant counterparties are able to meet the required standards for data-feeds to allow the Company to meet its Regulatory obligations; • I’m working in continuous improvement of operational processes and systems, with an appreciation of the concept of controls and risk management in a regulatory environment. This includes review of risks, bottlenecks, issues, and dependencies. • Act as first point of contact for Internal (Customer Operations, Finance, Actuary, Sales and so on) and External counterparties (TPA, Custodians, Fund Managers and so on). Review of service delivery between the Third Party Administrator and Canada Life International Assurance Ireland to ensure that SLAs are consistently met and are fit for purpose. Show less

Accounts Receivable Specialist

• Oct 2013 - Nov 2015

• Manage accounts receivable for 1600+ contracts (360 customers) Portfolio size 55M $. • Ownership of and responsibility for the collections activity on the Dell International Bank portfolio in the region and following global accounts based in Italy. • Ensure daily contact with customers by phone and email to secure immediate payment of arrears in accordance with DFS's collections process, percentage of arrears to maintain 1% of the total portfolio. • Identify difficult and/or potential problem accounts for reference to Team Leader/Manager for review. • Ensure correct allocation of incoming payments according to customer remittances. • Reconcile customer payment history when necessary. • Use of the S.e.p.a. system to manage the direct debit payments across the direct debit customers in the region. • Develop and maintain strong relationships with local Sales teams to ensure that SLA levels are being adhered to but also to optimize business profitability. • Take ownership of administration problems and be pro-active in resolving them. • Effectively communicate with all internal departments to bring prompt and accurate resolution to issues (Credit Team, Sales Support Team, Cash Operations team and Problem and Debt Management Team. • Daily creation of the Delinquency Report from Oracle Hyperion with Macro and Pivot to adapt it to the daily basis request from my team. • Lead a project with sales support team for the payments of the Sales incentives. • Carry out pro-active end of lease management negotiations with customers on options to return, extend or purchase at the end of lease term and try to maximize the company revenue. • Negotiate sales terms in relation to mid-term buy out quotes and early terminations with customers. • Strictly adhere to corporate workflow process. • Provide accurate feedback in relation to expected buyouts, renewals and returns to Team Lead/Manager. Show less

Accounts Receivable Specialist

• Feb 2011 - Sep 2013

Responsible for monitoring customers' transactions and related administrative duties. Also responsible for the collections activity for customers in arrears in the specific region (Italy) as well as the management of the lease contracts coming to end of term. Responsible for monitoring customers' transactions and related administrative duties. Also responsible for the collections activity for customers in arrears in the specific region (Italy) as well as the management of the lease contracts coming to end of term.

Billing Customer Service Representative

• Nov 2010 - Jan 2011

Answer calls from customer and fully investigate in the customer history manage the contract and issue credit note or debit note manage the contact to our custom house department. Notify other departments of their errors so incoming queries will reduce Answer calls from customer and fully investigate in the customer history manage the contract and issue credit note or debit note manage the contact to our custom house department. Notify other departments of their errors so incoming queries will reduce

Collections Representative

• Feb 2010 - Oct 2010

As the Collector reporting into the Collections Supervisor I have responsibility for the timely management of the cash receivables for our customers, maximizing collection and collating high quality dispute information. I'm also responsible for routine telephone calls to delinquent customer accounts, and management of problems that delay collections. Maintain accurate database information with software applications (C2C, Oracle, 3270, Docsweb, Profinance) Check the invoices status, change payment method, prepare a Payment Plan, solve the query on the payment, Order collect, Proactive call, data managment. Client Relationship. Show less

Order collector:

• Sep 2008 - Jan 2010

Warehouse jobs (inventory, accountant, order collector) Dhl, Britvic ecc. ecc. Keeping Data, docs storage. Iron Montain, Data Conversion ecc. ecc. Team Obair 12 great crescent Inchicore Dublin 8 Warehouse jobs (inventory, accountant, order collector) Dhl, Britvic ecc. ecc. Keeping Data, docs storage. Iron Montain, Data Conversion ecc. ecc. Team Obair 12 great crescent Inchicore Dublin 8

Back Office Executive

• Jun 2003 - Sep 2008

Dealing with customer sales orders, invoices and credit notes on a daily basis greatly reducing volume backlog. I got through the foreign trade and I was liable for administration archives and I spent a lot of time for organize all kinds of document . Responsible for managing the daily general ledger. Operating with an internal software for warehouse administration and book the goods when necessary and made new special offer when had something in excess in the warehouse. Preparing all price lists, for the sales team that work in national and international markets (U.S.A., South America, German and Russia). Show less

Back Office Assistant

• Sep 2000 - Jun 2003

I was employed as primary internal controller. My duties at this position included supervising the day-to-day operations of accounting staff by monitoring workloads and prioritizing them in order to maximize productivity and ensure that duties are allocated equitably. Responsible for managing the daily, monthly and yearly general ledger closing and departmental reporting cycle. I was employed as primary internal controller. My duties at this position included supervising the day-to-day operations of accounting staff by monitoring workloads and prioritizing them in order to maximize productivity and ensure that duties are allocated equitably. Responsible for managing the daily, monthly and yearly general ledger closing and departmental reporting cycle.