Agnieszka Niedziałkowska

Technical Support Specialist at Open Loyalty
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Contact Information
us****@****om
(386) 825-5501
Location
Wroclaw Metropolitan Area, PL
Languages
  • English Professional working proficiency
  • Polish Native or bilingual proficiency

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Credentials

  • Akademia Managera
    Collegium Da Vinci
    Jul, 2022
    - Nov, 2024

Experience

  • Open Loyalty
    • Poland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Aug 2023 - Present

  • Centra
    • Sweden
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Client Experience Associate
      • Apr 2023 - Jul 2023

    • Client Success Agent
      • Oct 2021 - Apr 2023

      - Troubleshooting technical issues and reporting them to developers - Solving and prioritizing clients' cases - Interacting with clients to understand the product - Managing multiple cases at once - Proposing UX/UI solutions to improve software functionality - Reviewing software requirements and preparing test scenarios - Executing tests on software usability

  • Wino.grono
    • Wrocław, woj. dolnośląskie, Polska
    • Public Relations Specialist
      • Jan 2020 - Jan 2023

      - Product photography - Events organization support - Content Marketing - Running social media (Instagram and Facebook) - Product photography - Events organization support - Content Marketing - Running social media (Instagram and Facebook)

  • Takeaway.com
    • Netherlands
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Junior Customer Service Specialist
      • Jan 2021 - Oct 2021

      - Supporting the restaurant in daily operations - Building customer experience and researching their needs - Researching and analyzing the functionality of the application and the website Takeaway.com - Proposing own solutions in the functionality of the website and application - Solving customer problems in practice - Supporting the restaurant in daily operations - Building customer experience and researching their needs - Researching and analyzing the functionality of the application and the website Takeaway.com - Proposing own solutions in the functionality of the website and application - Solving customer problems in practice

  • CCIG
    • Poland
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Customer Care Consultant
      • Apr 2020 - Jan 2021

      - Customer service and solving their problems - Giving practical advices - Building relations with customers - Customer service and solving their problems - Giving practical advices - Building relations with customers

  • Pizza Hut
    • United States
    • Restaurants
    • 700 & Above Employee
    • Waitress
      • Jun 2016 - May 2017

      providing service for the restaurant's guests - event service - managing events - managing shifts - taking care of guest's satisfaction providing service for the restaurant's guests - event service - managing events - managing shifts - taking care of guest's satisfaction

Education

  • Collegium Da Vinci
    Magister (Mgr), Zarządzanie kreatywne (UX)
    2020 - 2022
  • Uniwersytet Ekonomiczny we Wrocławiu
    Licencjat (Lic.), Zarządzanie projektami
    2017 - 2020

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