Experience

SBI Connectors

• Spain
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service & Logistics Manager

  • Feb 2002 - Present

  • Define and represent client interests within different processes, such as client demand, production and outputs’ delivery. • Ensure an integral support of worldwide clients through the management of a multidisciplinary team of 6 people. • Responsible of the raw materials and final products warehouse team (10 people). • In charge of the Traffic Import & Export Department (1 person). • Define and represent client interests within different processes, such as client demand, production and outputs’ delivery. • Ensure an integral support of worldwide clients through the management of a multidisciplinary team of 6 people. • Responsible of the raw materials and final products warehouse team (10 people). • In charge of the Traffic Import & Export Department (1 person).



FCI Connectors Spain

• Sant Esteve de Sesrovires

• Customer Service Manager

  • Apr 2001 - Jan 2002

  • In close conjunction with top management, participated in the CS team creation. • Executed staff selection for the team. • Defined specifics procedures of the new Customer Service division. • In close conjunction with top management, participated in the CS team creation. • Executed staff selection for the team. • Defined specifics procedures of the new Customer Service division.



Framatome Connectors Spain

• Sant Esteve de Sesrovires

• Customer Service Coordinator and Representive

  • Jan 1995 - Mar 2001

  • In charge of the CS Team (3 people) focused on customer attention of national and international offices network. • Responsible of the monitoring and orders’ problem resolution of the international sales network. • In charge of the CS Team (3 people) focused on customer attention of national and international offices network. • Responsible of the monitoring and orders’ problem resolution of the international sales network.