Anhar Bawajiyyah

Manage Services Specialist- L2 at Sejel Technology Co. Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Jeddah, Makkah, Saudi Arabia, SA
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

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Credentials

  • Software engineering track
    King AbdulAziz University
    Apr, 2021
    - Nov, 2024
  • Artificial Intelligence Training Program
    Ministry of Communications and Information Technology of Saudi Arabia
    Jun, 2020
    - Nov, 2024
  • Educational week participant
    International Petroleum Technology Conference (IPTC)
    Jan, 2020
    - Nov, 2024

Experience

  • Sejel Technology Co. Ltd.
    • Saudi Arabia
    • Information Technology & Services
    • 1 - 100 Employee
    • Manage Services Specialist- L2
      • Sep 2022 - Present

      The general syndicate of cars - Naqaba (Hajj and Umrah) project -Understanding the needs of the business by identifying initiatives that will allow the system to meet the objectives.-Maintain system's functionality in terms of data, system validations and integration.-Ability to execute multiple projects simultaneously and communicate effectively with all stakeholders (business users and IT leadership).-Responsible for embedded BI reports.-Database development using PL/SQL ,MemSQL.-Being involved in developing and administering application monitoring tools.-Train employees and team members (technical – business processes & roles), and share new updates.-Permanent bug fixes by doing root cause analysis, code changes.-Managing all users incidents received by service desk (Responsible for Incident Management Process).-Regular tickets analysis of recurring issues can result in a decision of permanent fix as code change.-Maintaining incident SLA's.-Initiating & entering Problem Management Process records (Detecting, Loggin, Diagnosing).-Protect operations by keeping information confidential. Show less

    • Manage Services Specialist - L1
      • Nov 2021 - Sep 2022

      The general syndicate of cars - Naqaba (Hajj and Umrah) project. -Handling customer technical issues registered via phone, email, and ticketing system.-Working with customers/employees to identify application problems and advise on the solution.-Database administration.-Monitoring system’s process using Tibco-Extracting data from Database by queries using postgresql , Memsql-Report development (dynamic and static) using JasperReport.-Data analysis and visualisations (include extracting and cleaning data) using Tableau- Monitoring system services using Nagios XI Show less

  • Ministry of Communications and Information Technology of Saudi Arabia
    • Saudi Arabia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Trainee
      • Jun 2020 - Aug 2020

      Online courses about: -Data science Data science tools , Math for data science and Machine learning, Python for data science , R for Data science: Data visualization , Python AI development -Machine learning Applying Machine learning, TensorFlow , Analyzing Querying & Extracting big data , Azure fundamentals -Artificial intelligence Big data essentials , big data interpretation, big data management, big data MBA : driving business strategies with data science, big data analytics -Python programming language Show less

  • International Petroleum Technology Conference (IPTC)
    • Saudi Arabia
    • Oil and Gas
    • 1 - 100 Employee
    • Education Week program
      • Jan 2020 - Jan 2020

      Selected as one of 100 students around the world Selected as one of 100 students around the world

Education

  • King AbdulAziz University
    Bachelor's degree, Information Technology
    2016 - 2021

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