Experience

FPT Telecom International (FTI) - Dịch vụ Doanh nghiệp

• Vietnam
• Telecommunications
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2019 - Present

  • Developing and maintaining strong relationships with clients (B2B) from various sectors including Law, Health, Insurance, Capital Investment... and identifying opportunities for cross-selling and upselling. • Preparing and presenting proposals, contracts, reports, and presentations to clients, demonstrating the value and benefits of our products and services. • Negotiating and closing deals, ensuring the alignment of expectations and deliverable • Handling customer concerns and complaints to resolve issues and build loyalty. • Training team of 5 to exceed targets and effectively retain accounts. • Producing management team reports on accounts' performance and KPI delivery. Show less



Noibai Aviation Fuel Service Joint Stock Company (NAFSC)/

• Hanoi Capital Region

• Fuel Coordinator

  • May 2015 - May 2019

  • Coordinated with Airline Representatives, Flight Control Center, drivers, refuel officer and other stakeholders to ensure compliance with safety and environmental regulations. • Received and processed flight manifests, arrival and departure schedules, and other flight-related documentation. • Handled arising and emergency situations at the bay, including aircraft incidents, medical emergencies, and security breaches. • Worked with Airport Board of Directors and Airline Representatives to ensure that VIP pick-up schedules were met, flight times were changed as needed, and aircraft were refueled on time. • Inventoried invoices and coordinated with related departments to make detailed reports to the Management Show less