Subject Matter Expert

• Jan 2022 - Present

Manager

• Jun 2021 - Jan 2022

Senior Consultant

• Jan 2020 - Jun 2021

Promoted to team lead to manage an enterprise solution upgrade. Empowered to empower junior analyst towards their desired career paths and growth opportunities.

Consultant

• Jan 2016 - Jan 2020

As a consultant for a boutique firm, I was instrumental in establishing a rapport with new clients, leading to the expansion of the project team on major client sites. Highly skilled in requirements gathering, process improvement initiatives, User Acceptance Testing and UX design, I collaborated with cross-functional teams to enhance and redesign the Customer Relationship Management system for a multinational pharmaceutical company.Recognized as a Salesforce subject matter expert (SME), I proposed solutions to meet short and long term business needs, leading brainstorming sessions with both business leaders and IT architects.

Business Analyst

• Jan 2015 - Jan 2016

Recognized by clients and direct managers as a top performer, I was promoted to Consultant after 1 year for demonstrating initiative, resourcefulness and dedication to the team.Empowered by OmniTek's Community Service pillar, I partnered with the internal executive team and local charities to spearhead volunteer initiatives in order to raise funds, create awareness and simultaneously, encourage team participation. The most memorable and rewarding experience included group gift-wrapping for the Adopt-A-Family holiday campaign, receiving touching response letters from those families and genuinely believing that even the smallest contributions can have a positive impact.