Experience

Costa Rican Trails

• Costa Rica
• Travel Arrangements
• 1 - 100 Employee

• Travel Designer

  • Jun 2021 - Present



Camino Travel

• Costa Rica

• Sales Executive

  • Dec 2017 - Apr 2020

  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships for 3 Travel Agencies in UK simultaneously. • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments, achieving 20 sales of 25 quotes per week. • Achieved Top Sales award and monthly bonuses for sales numbers and performance. • Supervised and Trained all new hires on sales strategies and company policies. • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. • Liaised with Product Department to develop solutions in product data base and accomplish shared objectives. • Provided recommendations to promote brand effectiveness and product benefits. Show less



Grupo Islita

• Costa Rica

• Reservations Executive

  • Mar 2016 - Nov 2017

  • Managed travel arrangements and bookings for the 3 company hotels simultaneously, while providing customer support for +40 clients per day and 10 National and 5 International Travel Agencies. • Achieved Top Seller Bonus every month for additional services sold and surpassing sales goals. • Managed travel arrangements and bookings for the 3 company hotels simultaneously, while providing customer support for +40 clients per day and 10 National and 5 International Travel Agencies. • Achieved Top Seller Bonus every month for additional services sold and surpassing sales goals.



Studio Hotel Boutique

• Santa Ana, San José, Costa Rica

• Sales Associate

  • Jan 2015 - Mar 2017

  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. • Managed booking for national and international clients. • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. • Managed booking for national and international clients.



Tabacon Grand Spa Thermal Resort

• Costa Rica
• Hospitality
• 1 - 100 Employee

• Reservaciones

  • May 2008 - Oct 2014

  • Handled +80 calls per day on Customer Service and Sales, achieving recognition for performance and impeccable evaluations from customers and supervisors. • Surpassed growth targets and revenue projections by coordinating and planning additional services sales and hotel occupancy. • Assisted Manager as Back-up trainer for new hires on Sales Department. • Handled +80 calls per day on Customer Service and Sales, achieving recognition for performance and impeccable evaluations from customers and supervisors. • Surpassed growth targets and revenue projections by coordinating and planning additional services sales and hotel occupancy. • Assisted Manager as Back-up trainer for new hires on Sales Department.



Journey's Costa Rica

• Guadalupe, San José, Costa Rica

• Reservaciones

  • Aug 2004 - Dec 2007