Experience

Matrec

• Truck Transportation
• 100 - 200 Employee

• Account and contract coordinator

  • Sep 2021 - Present

• Outside Sales Representative

  • Jan 2020 - Present



Yellow Pages Group / Groupe Pages Jaunes – Canada

• Media Consultant

  • Apr 2014 - Jan 2020



Yellow Pages / Pages Jaunes – Canada

• MAC

  • Apr 2014 - Jan 2020



Imperial Tobacco Canada

• Team Leader

  • Nov 2011 - 2014

  Professional ExperienceBritish American Tobacco June 2012 to PresentTeam leader collaborative replenishment Quebec Maritimes• Managed a team of 12-15 people in call center• Ensure daily stats were met in sales and quality• Ensure quality control and coaching is done• Dispatch daily work and ensure proper operations of the department• Make sure Out of route orders, Suggested order Quantities and Inventory capture to be met in orders• Handle retailer complaints • Make sure that one on one meetings for performance is given to the agents• Pull reports from BO program to Excel to present to the team• Explain the weekly projects to the team and quiz them to make sure all was properly understood• Ensure cycle targets are met• Monitor all new projects and brand communication• Weekly meeting with Replenishment supervisor• Monthly conference calls with District Managers• Coach new additions to the sales team• Come up with coaching methods through QM to increase sales• Sales grid to follow in order to maximize results • Make sure performance evaluations are done, given and coached uponBritish American Tobacco September 2011 to June 2012 Inside sales agent collaborative replenishment Quebec Maritimes• Managed territory for orders, complaints, communications and upselling• Made sure all orders and inventory was captured• Conducted all information on new products and communication• Business development• Solicitation of new clientele• Followed cycle instructions based on market shares• Territory assignment• Visits to retailers on occasion as interpersonal skills• Took care of credit issues and delivery issues• Handled all territory Trade Market Account Representative demands• District manager conference calls to discuss follow ups



Osborn and Lange Randle agency

• Processor

  • Aug 2009 - Oct 2011

  • Accountable for processing policy renewals, cancellations and endorsements for both personal and commercial lines.• Communicating billing and contract information to the clients.• External agency systems specialist (Aviva, Axa, Union Canadienne and Lombard).• In house processing and data entry authority with Power Broker & Compu-quote.• Accounts Payable & Receivable back-up processor. • Accountable for processing policy renewals, cancellations and endorsements for both personal and commercial lines.• Communicating billing and contract information to the clients.• External agency systems specialist (Aviva, Axa, Union Canadienne and Lombard).• In house processing and data entry authority with Power Broker & Compu-quote.• Accounts Payable & Receivable back-up processor.