Experience

Info-Pro Lender Services, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Escrow Processing Team Lead

  • Jan 2021 - Present

• Special Accounts-Escrow Processing Specialist

  • Apr 2017 - Present

• Special Accounts - Escrow Processing Specialist

  • Apr 2017 - Present

  Perform a variety of duties related to searching and facilitating escrow tax payment processes for Info-Pro's special accounts division.Guide lenders through escrow payment cycles to include refunds, special reporting and facilitation of payments.Collaborate to research and develop new escrow payment processes, work instructions and geographic nuances; analyzing complex data discrepancies, documenting results, communicating with Lenders and Tax Agencies, and work through day-to-day account items.Work to facilitate and balance lenders' escrow tax payments on a timely basis.Research outstanding payment checks and issue refunds.Manage funds in excess of $1.3 million dollars and handle sensitive and confidential information on a daily basis. Show less

• Escrow Processing Specialist

  • Sep 2009 - Present

  Develop and grow client relationships, successfully presenting conceptual ideas and solutions to complex creative challenges. Design and create logos and artwork, research products, and create client proposals with budget, target market and venue in mind.* Assumed management of Fond du Lac office allowing owner to relocate and expand business in Florida. Includes opening & closing showroom, walk-in traffic, merchandise ordering and display, banking, cash management, income tracking and sales commission calculations.* Created salesperson reorder alert system, resulting in a 200% increase in reorder sales.* Implemented product of the month campaign, resulting in 30% sales increase on products featured.* Develop and manage Facebook marketing campaigns and weekly featured product posts. Show less

• Property Tax Research Associate

  • Jan 2017 - Apr 2017

  * Search property tax status and escrow amounts, analyze data discrepancies, document results, participate on and contribute to project teams.* Incorporate quality and accuracy as first priority in all production activities.* Prioritize production tasks to hit goal dates: regularly communicate progress to assigned manager.* Use analytical and problem solving skills to research information.* Work with team members to accomplish operational goals.* Analyze each production activity in order to recognize and suggest opportunities for improvement.* Obtain effective results when communicating with tax agencies via phone, email or other communication. Show less



Mercury Marine

• United States
• Manufacturing
• 700 & Above Employee

• Advertising Manager

  • Aug 2000 - Nov 2002

  Directed marketing communications, materials and promotional campaigns for US dealers, boat builders and consumers. Managed Advertising Agency relationship, Marketing Research, Customer Satisfaction Index, Lead Management programs and associated $1.3M budget. Oversight of $8M global marketing expense budget.* Achieved 100% brand consistency in the market by establishing and enforcing Mercury brand standards across divisions.* Leveraged $1M media budget to promote Mercury brand to consumers.* Fostered positive internal communications as chairperson for global Marketing Council Meeting. Show less

• Advertising Coordinator

  • Apr 1998 - Aug 2000

  Managed advertising program for boat builder customers which drove global exposure for Mercury products. Collaborated with boat builders on promotional strategies and placed national ads for participating customers.* Re-designed program brochures to combine Outboard, Sport Jet, and MerCruiser versions into one document, saving Mercury more than $10K annually.

• Customer Satisfaction Index (CSI) Program Coordinator

  • Jun 1997 - Apr 1998

  Gathered customer satisfaction ratings through surveys, analyzed and communicated results to Mercury executives, boatbuilders and dealers. Liaison and training resource for boat builders, dealers, vendor, and internal employees for program clarification and problem resolution.* Designed questionnaire, managed vendor, generated and delivered professional reports and recommendations to high-level executives, which were used to improve the consumer’s experience and select CSI Award Recipients.* Established CSI data warehouse and created internal reporting, saving Mercury more than $50K annually in external reporting costs.* Designed program guide which was essential for training internal employees and external customers.* Managed $300K CSI Budget. Show less


Powercom
• Public Relations and Communications Services
• Advertising Coordinator

  • Jan 1994 - Jun 1997