Angie Sossa
Team Leader at QuikQ LLC- Claim this Profile
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Bio
Jim Stewart
In February of 2022, QuikQ began working with Lean to build out our 24X365 customer service offering. Angie Sossa was one of the first hires in starting out this process. In my role as VP of Operations, Angie reported to me as part of our Customer Support team. Angie was fully engaged in the development of this department. Because this was a new department, our team needed to develop everything from job aids to service level agreements to staffing level models. Angie was a major contributor throughout. Her performance set the benchmark for the team. Angie performed well as a team player by working with others to develop job aids. She contributed to conversations to help others resolve problems, and was honest and helpful as we frankly dealt with the problems of maturing into a functional team. Angie provided floor support as we brought on new teams, overseeing and verifying the work they were doing to ensure correctness and integrity. Angie also worked well individually, since at the end of the day we needed to resolve customer issues one on one, and as I said her first call resolution and talk times were benchmarks for the organization. During this time, Angie was also going to college to obtain her degree as a Professional Technologist in Tourism Management. Angie’s performance remained top-notch throughout. I’ve often said that work is so much better when you like and respect the team you are working with, and Angie definitely is someone liked and respected on our team.
Jim Stewart
In February of 2022, QuikQ began working with Lean to build out our 24X365 customer service offering. Angie Sossa was one of the first hires in starting out this process. In my role as VP of Operations, Angie reported to me as part of our Customer Support team. Angie was fully engaged in the development of this department. Because this was a new department, our team needed to develop everything from job aids to service level agreements to staffing level models. Angie was a major contributor throughout. Her performance set the benchmark for the team. Angie performed well as a team player by working with others to develop job aids. She contributed to conversations to help others resolve problems, and was honest and helpful as we frankly dealt with the problems of maturing into a functional team. Angie provided floor support as we brought on new teams, overseeing and verifying the work they were doing to ensure correctness and integrity. Angie also worked well individually, since at the end of the day we needed to resolve customer issues one on one, and as I said her first call resolution and talk times were benchmarks for the organization. During this time, Angie was also going to college to obtain her degree as a Professional Technologist in Tourism Management. Angie’s performance remained top-notch throughout. I’ve often said that work is so much better when you like and respect the team you are working with, and Angie definitely is someone liked and respected on our team.
Jim Stewart
In February of 2022, QuikQ began working with Lean to build out our 24X365 customer service offering. Angie Sossa was one of the first hires in starting out this process. In my role as VP of Operations, Angie reported to me as part of our Customer Support team. Angie was fully engaged in the development of this department. Because this was a new department, our team needed to develop everything from job aids to service level agreements to staffing level models. Angie was a major contributor throughout. Her performance set the benchmark for the team. Angie performed well as a team player by working with others to develop job aids. She contributed to conversations to help others resolve problems, and was honest and helpful as we frankly dealt with the problems of maturing into a functional team. Angie provided floor support as we brought on new teams, overseeing and verifying the work they were doing to ensure correctness and integrity. Angie also worked well individually, since at the end of the day we needed to resolve customer issues one on one, and as I said her first call resolution and talk times were benchmarks for the organization. During this time, Angie was also going to college to obtain her degree as a Professional Technologist in Tourism Management. Angie’s performance remained top-notch throughout. I’ve often said that work is so much better when you like and respect the team you are working with, and Angie definitely is someone liked and respected on our team.
Jim Stewart
In February of 2022, QuikQ began working with Lean to build out our 24X365 customer service offering. Angie Sossa was one of the first hires in starting out this process. In my role as VP of Operations, Angie reported to me as part of our Customer Support team. Angie was fully engaged in the development of this department. Because this was a new department, our team needed to develop everything from job aids to service level agreements to staffing level models. Angie was a major contributor throughout. Her performance set the benchmark for the team. Angie performed well as a team player by working with others to develop job aids. She contributed to conversations to help others resolve problems, and was honest and helpful as we frankly dealt with the problems of maturing into a functional team. Angie provided floor support as we brought on new teams, overseeing and verifying the work they were doing to ensure correctness and integrity. Angie also worked well individually, since at the end of the day we needed to resolve customer issues one on one, and as I said her first call resolution and talk times were benchmarks for the organization. During this time, Angie was also going to college to obtain her degree as a Professional Technologist in Tourism Management. Angie’s performance remained top-notch throughout. I’ve often said that work is so much better when you like and respect the team you are working with, and Angie definitely is someone liked and respected on our team.
Experience
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QuikQ
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United States
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Financial Services
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1 - 100 Employee
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Team Leader
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May 2023 - Present
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Customer Care Representative
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Mar 2022 - May 2023
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Customer Service Representative
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Feb 2021 - Mar 2022
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Customer Service Representative
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Nov 2020 - Jan 2021
Assist clients with Disney+ platform. Assist clients with Disney+ platform.
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Boost Mobile
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Telecommunications
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700 & Above Employee
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Technical Support Representative
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Apr 2020 - Jan 2021
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Greyhound Lines, Inc.
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United States
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Transportation/Trucking/Railroad
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700 & Above Employee
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Sales Agent
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Jun 2019 - Apr 2020
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Sercotel Hotel Group
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Spain
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Hospitality
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300 - 400 Employee
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Reservations Agent
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Nov 2018 - Jun 2019
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Education
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2023 - 2023
Universidad del Atlántico
Hotel Management, Business Administration and Management, General -
2021 - 2023
Universidad del Atlántico
Tourism, Business Administration and Management, General -
2020 - 2021
Universidad del Atlántico
Tecnologa Profesional en Gestion Turistica, Hotel/Motel Administration/Management -
2017 - 2018
Universidad del Atlántico
Técnica Profesional en Operación Turística, Hotel/Motel Administration/Management -
2015 - 2017
Universidad del Atlántico
Bilingüe - Nivel B2 Avanzado, English Language and Literature, General -
Universidad del Atlántico
Seminario Mesa y Bar, Administration et gestion des affaires, général
Community
