Angie Simon

Information Technology Technician at Gateway Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Hamden, Connecticut, United States, US

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Bio

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Credentials

  • Windows 10: Security
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Sep, 2021
    - Oct, 2024

Experience

  • Gateway Community College
    • United States
    • Education Management
    • 100 - 200 Employee
    • Information Technology Technician
      • Nov 2022 - Present

      Working as a Tech 1 in the IT department at GWCC. Working as a Tech 1 in the IT department at GWCC.

  • Gateway Community College
    • United States
    • Education Management
    • 100 - 200 Employee
    • Information Technology Help Desk Technician
      • Nov 2017 - May 2019

      • Working with other Helpdesk techs to submit, edit and respond to service tickets• Email correspondence with faculty to follow up on service calls• Working on and deploying images through Altiris, testing computer and laptop images (Windows 7, 10 and Mac OS) • Working in the Server Room to manage active Patch Ports• Troubleshooting PC hardware issues and receiving Dell Support where necessary• Creating informational material for students and faculty using Microsoft Word• Troubleshooting laptop and mobile devices for students and faculty• Answering service calls over the phone• Maintaining and organizing workspace for myself and other techs• Setting up computer stations for public events, being available to troubleshoot for said events Show less

    • Information Technology Internship
      • Jan 2017 - Oct 2017

      Internship required for my Computer Science Associates Degree, led directly into employment with the IT department.

Education

  • Gateway Community College
    Associate's degree, Computer Science
    2015 - 2019

Community

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