Experience

Fleet Cost & Care

• United States
• Software Development
• 1 - 100 Employee

• Director of Implementation

  • Jul 2023 - Present

• Implementation Manager

  • Mar 2022 - Jul 2023

• Implementation Specialist Team Lead / Customer Success Manager

  • Mar 2018 - Mar 2022

  Provide support/training for 80+ customers using fleet management ERP software program for new customer/current to ensure success of product on all levels of customer's current state processes and technology. Added additional revenue to help the company provide additional training and licensure to customers.Increased customer utilization of product by customized workflow and procedures to efficiently allow customers to generate information within their network systems. UAT testing for new customer/current customer/test systemCustomer Service Success Manger to provide quality assurance and quick reply to customer inquiries, decreasing customer complaints. Provide ongoing to support to clients via continuing education, efficient system usage, and collaboration with a product development team on customization requests.Designed best procedures and work flows within customer’s current business practices to increase productivity, revenue and decrease expenses.Facilitate integration solutions projects with external accounting software, GPS and ELD tracking systems, CRM software, and reporting software.Support sales and marketing team through application of expert-level product knowledge to develop new marketing material and develop sales opportunities.Participates in the development, deployment, and engagement. Make recommendations regarding product roadmap features and enhancements on behalf of client.Train and mentor new employees Show less



Joint Commission Resources

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Technology Trainer and Implementation Specialist - Consultant

  • 2017 - 2017

  This consultancy provided me the opportunity to conduct in-depth analysis of user and business requirements for creation and execution of comprehensive training sessions for clinical and healthcare professionals. I had: • Cultivated onsite client relationships to analyze existing workflow processes, and to provide onsite support, UAT, and E-Products software implementations. This consultancy provided me the opportunity to conduct in-depth analysis of user and business requirements for creation and execution of comprehensive training sessions for clinical and healthcare professionals. I had: • Cultivated onsite client relationships to analyze existing workflow processes, and to provide onsite support, UAT, and E-Products software implementations.



JLL

• United States
• Real Estate
• 700 & Above Employee

• Business Analyst, TM1 Cognos- Consultant

  • 2016 - 2017

  Most recently, I served as the project liaison to bring together internal and external projects for collaboration in defining business user, documentation, and testing requirements. For Jones Lang Lasalle, I: • Provided global training for clients to understand budgeting and forecasting capabilities, and implementation of Cognos. • Documented functional and technical requirements and specifications, business processes, workflows, and reporting outputs as foundation of end-user training collateral. • Contributed to technical and business training strategies, and mentored staff members in supporting user acceptance testing and scrip writing for new and existing customers. Show less



Chamberlain University

• United States
• Higher Education
• 700 & Above Employee

• Financial Analyst

  • Jan 2015 - Feb 2016

  I had analyzed existing revenue streams and expenditures to report budgetary variances, and applied to improved operating income percentages. I had also: • Created sophisticated models reflecting price, volume, and discount forecasts used by leaders to develop annual budgets. • Optimized Cognos TM1 software in project to consolidate budgets and testing P&L. • Trained regional business unit presidents in use of software to manage $50M in revenue and $9M in operating income. • Partnered with regional department leaders to develop scope and evaluate requirements and sustain service levels established for capital projects. Show less



Glenn Hookham Construction

• United States
• Government Relations Services

• Project Manager/Accounting

  • 1988 - 2016

  Provided family-owned construction company with budgetary development, payroll management, sales initiatives, and Accounts Payable and Accounts Receivable. Additionally, I oversaw: • Management of database documentation and accessibility for detailed project estimates, required permits, and regulatory codes to sustain OHSA and government standard compliance. • Audited insurance and financial documentation, and administered internal benefits and insurance claims. • Scheduled, tracked, and managed each phase and completion of commercial and residential construction projects to reduce potential delays or errors. Show less



DuPage County

• United States
• Government Administration
• 700 & Above Employee

• Financial Analyst for the Department of Transportation

  • 2012 - 2014

  As a business and marketing consultant, I provided General Motors with extensive details and: • Produced business reports disseminated to internal and external leaders, and influenced business decisions for promotions and improvements. • Assisted in project management and documentation, and partnered with business analysts to communicate status and change management to customers As a business and marketing consultant, I provided General Motors with extensive details and: • Produced business reports disseminated to internal and external leaders, and influenced business decisions for promotions and improvements. • Assisted in project management and documentation, and partnered with business analysts to communicate status and change management to customers



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Business & Marketing Analyst - Marketsource Consultant

  • 2012 - 2012

  • As a business and marketing consultant, I provided General Motors with extensive details and: • Produced business reports disseminated to internal and external leaders, and influenced business decisions for promotions and improvements. • Assisted in project management and documentation, and partnered with business analysts to communicate status and change management to customers. • As a business and marketing consultant, I provided General Motors with extensive details and: • Produced business reports disseminated to internal and external leaders, and influenced business decisions for promotions and improvements. • Assisted in project management and documentation, and partnered with business analysts to communicate status and change management to customers.



Disney Store

• United States
• Retail
• 700 & Above Employee

• Lead Castmember/Manager

  • 1996 - 2000

  For this unique and enjoyable role, and I garnered The Disney Company and Customer Service Excellence Award for exemplary performance in customer and team partnerships. I also: • Ensured accurate and timely store opening and closely for balanced daily operational transactions and cash flow. • Built and mentored team of highly-skilled professionals, and mentored their development through continuous training and communication. • Sustained satisfactory inventory levels to meet consumer demand, reduce shrinkage, and track timely and accurate deliveries. Show less