Head Of Program Management

• Jul 2020 - Present

Manager, Software Engineering & PMO

• Dec 2017 - Jul 2020

- Responsible for functional management of software development team based in Fargo and overseas.- Responsible for interviewing and making decisions for hiring new team members along with coordinating training- Responsible for creating software escrow packages and ensuring they are deposited per agreements.- Responsible for project management of server software product including both development and testing. This included working with product management to prioritize requests and triage bugs, determining and communicating milestone dates and tracking status.- Responsible for project management and technical contact of offshore-developed, browser-based UI interfacing with our server-side software. - Main contact to triage and manage server-side software related customer support issues and assign them to developers as needed- Coordinate the transfer of proof of concept software applications to fully productized versions- Coordinate training for internal teams for new software product release functionality- Overall management of the PMO team (which includes project management, documentation and BOM control, technical writers and program budget creation and tracking)- Creating and coordinating road maps for the software-related projects- Coordinate work on initiatives related to quality management system, requirements tracking, KPI and development processes

Manager, Software Engineering

• Sep 2015 - Nov 2017

- Responsible for functional management of software development team- Responsible for interviewing and making decisions for hiring new team members along with coordinating training- Responsible for continuing development and maintenance of the installation and upgrade of the server-side software using InstallShield. This included authoring technical specifications.- Responsible for database change tracking and notification management.- Responsible for creating software escrow packages and ensuring they are deposited per agreements.- Reviewed technical specifications created by other developers along with customer-facing guides.- Responsible for project management of server software product including both development and testing. This included working with product management to prioritize requests and triage bugs, determining and communicating milestone dates and tracking status and QA team for coordination of tasks.- Responsible for project management and technical contact of offshore-developed, browser-based UI interfacing with our server-side software. - Main contact to triage and manage server-side software related customer support issues and assign them to developers as needed- Coordinate training for internal teams for new software product release functionality

Senior Software Engineer, Proejct Manager

• Oct 2014 - Sep 2015

- Responsible for project management of server-side software to assist electrical utilities manage smart devices product. This included working with product management to prioritize requests and triage bugs, determining and communicating milestone dates and tracking status.- Designed and developed server-side software to assist electrical utilities manage smart devices in their system. This included authoring technical specifications and user documentation. - Responsible for project management and technical contact of offshore-developed, browser-based UI interfacing with our server-side software. Also assisted with validation and acceptance testing planning and execution. - Designed and developed the installation and upgrade of the server-side software using InstallShield. This included authoring technical specifications.- Modified and maintained code in areas of the server-side software product created by other developers.- Responsible for database change tracking and notification management.- Responsible for creation of software escrow packages and ensuring they were deposited per agreements.- Assisted in other areas when needed including creation of technical requirements, writing and executing functional tests, project management and validation test execution.- Reviewed technical specifications created by other developers along with customer-facing guides.- Assisted and troubleshot customer support issues

Owner/Photographer

• Jan 2016 - Present

- Owner and photographer specializing in scenic photography (landscapes, nature and travel). http://www.angelamphoto.com - Owner and photographer specializing in scenic photography (landscapes, nature and travel). http://www.angelamphoto.com

Senior Software Engineer

• Jan 2002 - Sep 2014

- Designed and developed server-side software (.NET c#) to assist electrical utilities manage smart devices in their system – with focus on the external APIs and Web application. This included authoring technical specifications and initial drafts of user documentation. - Designed and developed the installation and upgrade of the server-side software using InstallShield. This included authoring technical specifications and initial drafts of user documentation. - Designed and developed portions of the Web-based software for managing i.LON products. - Managed an intern who assisted in designing and developing the installation program - Assisted in other areas when needed including creation of technical requirements, creating and executing functional tests, project management, validation test execution and customer-facing documentation guides. - Technical contact for an offshore company responsible for development of a browser-based UI using our server software to manage meters. Also assisted in project management and validation testing as needed for the project. - Reviewed technical specifications created by other developers. - Assisted in initial development of a tool to automatically generate customer-facing API guide using code properties. Eventually becoming sole maintainer of this tool. - Assisted and troubleshot customer support issues

Web Developer

• Mar 2000 - Jan 2002

- Managed and maintained the external company Web site. - Worked with an external contractor to re-design the look and feel of the external company Web site. - Managed and maintained the Web site for partners. - Designed and developed the commerce engine (shopping cart, order placement and configuration of automation and security devices) for the external company website. - Designed and developed the discount and promotion functionality for the external Web site. - Managed an intern who was responsible for SEO. - Maintained intranet functionality used for processing customer returns (RMA process)

Web Developer

• Mar 1999 - Mar 2000

- Designed and developed various Web pages for the Intranet and Internal sites for managing job postings and applications. - Worked closely with the education leader for nurses to implement a Web-based online training program. - Designed and developed various Web pages for the Intranet and Internal sites for managing job postings and applications. - Worked closely with the education leader for nurses to implement a Web-based online training program.