Experience

tShirtGuys / Screen Printing Service

• Mexico
• Printing Services
• 1 - 100 Employee

• Bilingual Customer Service Manager

  • Jan 2018 - Present

  For the last few years I had have the opportunity to serve as Customer Service Rep. at TShirtGuys, being responsible for the coordination of the order flow process, functioning as a liaison between Clients and all different TShirtGuys departments, such as Art, Trimming, Warehouse, Production Planning, Printing, QC, Packing and Shipping to assure full customer satisfaction accomplishing their cancel dates. As Customer Service Rep. my principal functions are: • Establish and maintain communication with Clients and/or Team members. • Receive & review Clients PO’s. • Quote additional services the Clients may needs. • Update to our Clients and follow up with ETA’s requirements to accomplish their cancel dates. • Assist Clients with options to accomplish their needs. • Keep updated WIP and schedule for team members. • Research and keep all necessary information to support and/or clarify any doubt our Clients or team member may have within the shortest possible time. • Update internal team with components ETA’s to have the merchandise on time. • Negotiate ship dates/cancel dates based on client’s components arrivals. • Monitoring closely since PO is received through ship day. • Release merchandise from our USA warehouse for carrier’s pickup once all paperwork has been done. Show less



Factory1 Group

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Production Supervisor

  • May 2015 - Oct 2017

  As Production Supervisor I had the responsibility for the production output based on labor and personnel efficiency while maintaining safety and quality standards. also, within my responsibilities was to: • manage workforce to accomplish daily, weekly, and monthly targets • Analyze Capacity of Manufacturing, coordinate among the production leaders and create measures to improve productivity • Coordinate/communicate with all different departments to improve processes and accomplish cancel dates. • Maintain workflow by monitoring process, observing control points, eliminating bottlenecks. • Manage departmental performance measures including visual controls, displays, and progress reports • Ensure effective employee relations by providing feedback, coaching, and development • Track employee absenteeism coordinating/reporting with HR department. • Provide leadership and training to accomplish production objectives to all employees for Safety, Quality, Production and Packaging. • Promotes shop floor organization, to approve all respective government and customer audits. • Acts as first point of contact for leaders and personnel regarding any production issues and perform preventative/correction actions. Show less