Experience

HyperComply

• Canada
• Software Development
• 1 - 100 Employee

• Sr. Technical Customer Success Manager

  • Dec 2023 - Present

  Toronto, Ontario, Canada

• Customer Success Manager

  • Apr 2022 - Nov 2023

  San Diego, California, United States Skills: Account Management · Subscription Sales · Databases · Sales · SaaS Sales - Customer Support - Enablement



Odoo

• Belgium
• Software Development
• 700 & Above Employee

• Customer Success Manager - Bilingual

  • Jun 2021 - Apr 2022

  San Francisco Bay Area - Managed a portfolio of 240 accounts ($1M book of business) and was responsible for the customer adoption of multiple applications (SAAS, PAAS, ON-PREM Databases), customer satisfaction, and expansion of each account. - Acted as a trusted advisor to my clients to ensure their long-term success with the Odoo platform, while maximizing opportunities for growth and exceeding renewal targets - Built strong relationships with my partners and customers to understand their business needs… Show more - Managed a portfolio of 240 accounts ($1M book of business) and was responsible for the customer adoption of multiple applications (SAAS, PAAS, ON-PREM Databases), customer satisfaction, and expansion of each account. - Acted as a trusted advisor to my clients to ensure their long-term success with the Odoo platform, while maximizing opportunities for growth and exceeding renewal targets - Built strong relationships with my partners and customers to understand their business needs, operations, and pain points - Coordinated customer business reviews to proactively assess the health of each account, anticipated client needs, and executed engagement opportunities Show less



Social Tag

• Sales Manager and Team Coordinator

  • Mar 2019 - Mar 2020

  Medellín, Antioquia, Colombia - Coordinated and communicated with the App design team and the development team on a daily basis to execute various tasks and meet launch deadlines - Designed and implemented marketing plans and campaigns to assist in company growth



Palo Santo Colombian Origins

• Marketing Coordinator

  • Jul 2018 - Feb 2019

  Toronto, Ontario, Canada - Prepared marketing and advertising strategies, plans, and objectives - Designed and implemented marketing campaigns to assist in selling the product into the US market - Coordinated with Colombian mochila manufacturers and designers in preparation for exportation to the US - Prepared reports by collecting, analyzing, and summarizing sales data



Iké Asistencia

• Mexico
• Individual and Family Services
• 500 - 600 Employee

• Sales Manager

  • Aug 2017 - Jun 2018

  Bogotá D.C. Area, Colombia - Managed the inside sales team for executive accounts - Coordinated and worked directly with the Business Intelligence team to gather monthly sales data - Presented the monthly sales data to the executive clients to determine how the company could enhance our customer experience further



Iké Asistencia

• Mexico
• Individual and Family Services
• 500 - 600 Employee

• Account Manager

  • Jul 2011 - Aug 2014

  Buenos Aires , Argentina - Managed a portfolio of 15 Key Growth Accounts in Argentina - Developed relationships with key accounts and customer stakeholders - Designed and produced email-marketing campaigns - Generated monthly reports for clients to understand opportunities for growth



Avnet Technology Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Marketing Communications

  • Jan 2008 - Oct 2010

  Buenos Aires, Argentina



Sistole

• Colombia
• Advertising Services
• 100 - 200 Employee

• Advertising Account Assistant

  • Jul 2006 - Jun 2007

  Bogota, Colombia