Experience

Hyatt Regency Jacksonville Riverfront

• United States
• Hospitality
• 1 - 100 Employee

• Sales & Marketing Administrative Assistant

  • Aug 2022 - Present

  As an administrative assistant to our Sales & Marketing team, I worked closely with multiple major market group sales managers along with our Regional Marketing Manager to assist with contracts, proposals, site visits, and other hotel projects. Some of my marketing accomplishments include the redesign graphics for all three of our on-property restaurants (SHOR, Market, & Tavern) as well as our Explore Jacksonville collateral for Front Desk & Guest Services.

• Barista - Market Attendant

  • Jan 2022 - Aug 2022

  Promoted customer satisfaction by describing menu items, offering recommendations, preparing hot and cold beverages such as coffee, espresso, blended coffees, and teas to customers' requests quickly and accurately. Improved the energy within the members of our team by encouraging and praising them for their hard work and accomplishments. Improved the overall guest experience by building genuine personal connections with the guests, allowing them to feel welcomed during their entire stay. Improved brand loyalty by addressing customer concerns and achieving win-win outcomes for both the customer and the business. Successfully managed the daily morning rush of customers with efficient, levelheaded customer service. Show less